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Casual Articles - Don’t Let Your Systems Drive Your Customers Crazy!
The short answer is no.I've known lots of Christian job seekers. Most of them share a few characteristics: They believe there's something special about "Christian job search" They think advertising their skills and achievements is wrongful boasting They have remarkably few skills and achievements to advertise They worry a great deal
Unfortunately, many organ
Here are a few simple things to keep in mind when the situation has deteriorated and the heat has been turned up.The first is to breathe. That’s right. Here is the big secret you’ve been waiting for! Breathe! When human beings are faced with very tense situations we will often freeze up and forget to breathe. It’s out natural flight or fight reflex. Our muscles get ready and
If so, watch out! Your present methods, regulations, policies and procedures may be convenient for the company but utterly frustrating for your customers.
Customers discover these landmines of dissatisfaction almost by accident, stumbling upon them in the normal course of business. Dedicated customers will speak up and complain. Others will just go away.
I am a customer who makes a point of letting companies know when their policies are frustrating, preposterous or just plain customer-unfriendly.
Unfortunately, many organi
Recently in a report by the Federal Trade Commission they listed as one of the reasons to pro-over disclosure policy was the cost effectiveness of the franchise rule. Citing that it saved franchisors and franchisees money to do it that way. How can the FTC in good faith write the words “Cost-Effective” describing Disclosure laws in any industry, including franchising. There is nothin
If so, watch out! Your present methods, regulations, policies and procedures may be convenient for the company but utterly frustrating for your customers.
Customers discover these landmines of dissatisfaction almost by accident, stumbling upon them in the normal course of business. Dedicated customers will speak up and complain. Others will just go away.
I am a customer who makes a point of letting companies know when their policies are frustrating, preposterous or just plain customer-unfriendly.
Unfortunately, many organ
What’s the best branding strategy for your company?The answer is, it depends.The latest thinking in the field of branding (which first began to emerge as a true field of study back in the early ‘50s) identifies five branding strategies that reign supreme in today’s corporate world. Although each strategy can be successfully employed by companie
Customers discover these landmines of dissatisfaction almost by accident, stumbling upon them in the normal course of business. Dedicated customers will speak up and complain. Others will just go away.
I am a customer who makes a point of letting companies know when their policies are frustrating, preposterous or just plain customer-unfriendly.
Unfortunately, many organ
Recently, I worked with several clients who requested that I give them one or two sentences (mantras) that they could take away from the session that would crystallize our discussion. Each of these clients had different work-related goals.This underscored how important it is to develop mantras to recite to yourself, to keep goals top of mind, and to help center yourself when t
I am a customer who makes a point of letting companies know when their policies are frustrating, preposterous or just plain customer-unfriendly.
Unfortunately, many organ
If we look at the history of Marketing, we will see an interesting evolution of the leading brand attributes capitalized on by marketing tactics and strategies.After the Second World War, we saw the birth of different products and after some time, man had been able to create a myriad of products for everything a person could possibly ever need and want. That is why, by the 1960
Unfortunately, many organizations have built up a thick layer of resistance and defensiveness towards such feedback. They have stopped listening to the voice of the customer…especially the customer with a complaint.
Sometimes I wonder whether anyone is listening at all.
The stories in this book are all true, and many are entertaining. But they are only valuable if they inspire you to listen more closely to your customers and to more carefully examine your policies and procedures.
Key Learning Point
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