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    neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of
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    The ‘Spirit of Service’ Award is given to uniquely deserving teams and individuals who go way beyond the call of duty to serve, aid or comfort the heart of another human being.

    One worthy winner is an unnamed night nurse in the maternity ward of a nearby hospital.

    A new father wrote to me with this report:

    ‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of

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    he heart of another human being.

    One worthy winner is an unnamed night nurse in the maternity ward of a nearby hospital.

    A new father wrote to me with this report:

    ‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of

    Five Tips for Using Automatic Spanish Translation Tools
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    r wrote to me with this report:

    ‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of

    4 Simple Ways To Attract The Right Employees With The Right Benefits
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    night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of
    Pilates Certification Courses - Overview
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    neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of her way to satisfy a “customer”, even when I wasn’t the baby or the mother. Is that good customer service or what?’

    You bet it is! Three key characteristics of an ‘UP Your Service Mindset’ are: abundant generosity, genuine compassion and seeing the world from your customer’s point of view. Whoever she is, this night nurse at the hospital clearly demonstrated all three.


    Key Learning Point
    --------------------------------------------------------------------------------
    To offer the spirit of service, look beyond your customer’s request to iden

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