Or words to that effect.

Let me tell you, it’s rewarding to get that kind of response back from a customer you’ve helped. It’s nice to finish up as friends again. That gives me personal pleasure and a sense of achievement. And customer service like that can't hurt the bottom line, either.

Because people want

When something goes wrong for one of your customers, how do they get treated?

Can we talk about that for a moment?

I put it to you that your customers want their concerns taken seriously.

How do I know that? Because people want to be taken seriously.

Customers want to be taken seriously.

They want their concerns acknowledged and responded to.

So let’s ask the difficult question:

How does your business respond when you get customer complaints?

Do you treat those who complain with respect and concern? Do you genuinely try to help them? – if you do, they will sense it.

Over the years, I’ve had my share of customer complaints about all sorts of things and I’ve learned that if I respond with courtesy and give them a little of my time (for example, in composing an email response) then many times they will turn right around and express their appreciation.

Try to answer a rude email with politeness, not arguing back or finger pointing. Yes, I agree. With some people in particular, that is mighty hard but often I get a pleasant response back from them.

And it’s not unusual to get an apology from them. Something like this, for example: ‘I was having a lousy day then your system messed me around and I exploded. Sorry.’ Or words to that effect.

Let me tell you, it’s rewarding to get that kind of response back from a customer you’ve helped. It’s nice to finish up as friends again. That gives me personal pleasure and a sense of achievement. And customer service like that can't hurt the bottom line, either.

Because people want t

want their concerns acknowledged and responded to.

So let’s ask the difficult question:

How does your business respond when you get customer complaints?

Do you treat those who complain with respect and concern? Do you genuinely try to help them? – if you do, they will sense it.

Over the years, I’ve had my share of customer complaints about all sorts of things and I’ve learned that if I respond with courtesy and give them a little of my time (for example, in composing an email response) then many times they will turn right around and express their appreciation.

Try to answer a rude email with politeness, not arguing back or finger pointing. Yes, I agree. With some people in particular, that is mighty hard but often I get a pleasant response back from them.

And it’s not unusual to get an apology from them. Something like this, for example: ‘I was having a lousy day then your system messed me around and I exploded. Sorry.’ Or words to that effect.

Let me tell you, it’s rewarding to get that kind of response back from a customer you’ve helped. It’s nice to finish up as friends again. That gives me personal pleasure and a sense of achievement. And customer service like that can't hurt the bottom line, either.

Because people want

e had my share of customer complaints about all sorts of things and I’ve learned that if I respond with courtesy and give them a little of my time (for example, in composing an email response) then many times they will turn right around and express their appreciation.

Try to answer a rude email with politeness, not arguing back or finger pointing. Yes, I agree. With some people in particular, that is mighty hard but often I get a pleasant response back from them.

And it’s not unusual to get an apology from them. Something like this, for example: ‘I was having a lousy day then your system messed me around and I exploded. Sorry.’ Or words to that effect.

Let me tell you, it’s rewarding to get that kind of response back from a customer you’ve helped. It’s nice to finish up as friends again. That gives me personal pleasure and a sense of achievement. And customer service like that can't hurt the bottom line, either.

Because people want

rguing back or finger pointing. Yes, I agree. With some people in particular, that is mighty hard but often I get a pleasant response back from them.

And it’s not unusual to get an apology from them. Something like this, for example: ‘I was having a lousy day then your system messed me around and I exploded. Sorry.’ Or words to that effect.

Let me tell you, it’s rewarding to get that kind of response back from a customer you’ve helped. It’s nice to finish up as friends again. That gives me personal pleasure and a sense of achievement. And customer service like that can't hurt the bottom line, either.

Because people want

Or words to that effect.

Let me tell you, it’s rewarding to get that kind of response back from a customer you’ve helped. It’s nice to finish up as friends again. That gives me personal pleasure and a sense of achievement. And customer service like that can't hurt the bottom line, either.

Because people want to be taken seriously.