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Casual Articles - The Playful Policy Review
When stating my first business it was my goal to work a part-time or full-time position during start-up so that I could have consistent money coming in. I had never been unemployed and I was surprised at how difficult it was to obtain employment. When I was employed I was under the impression that those who were not working were either lazy or just lacked the education and s
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the tone: wear party hats, bring a cake to share, show five minutes of a stand-up comedian on video, put a funny sign in front of the room, or use bright magic markers with flipchart paper on the wall.
Make a list (in advance) of key policies and procedures you
Logistics services for planning and implementing various programs according to the requirements of companies are widely accepted in this complex commercial world. These services help to gain exceptional working performance and client satisfaction. Logistics services also reduce cost in planning and coordinate various activities of the companies. Established methodologies, i
I wanted to play golf at a prestigious course in town, so I went to the Pro-Shop to book a time.The attendant at the counter said she could not take my booking in person as she was only allowed to accept golf reservations by telephone.
I explained that I wanted to make a booking right away. And since I was already there, wouldn’t she please make the reservation?
The attendant refused once again, repeating that she only took bookings by telephone.
A public telephone stood in the corner nearby. I walked over to it and promptly called the Pro-Shop. The attendant answered the telephone and proceeded to make my booking. The entire time I could see her at the counter while we were speaking on the phone. And she could see me, too.
This makes me wonder: If the customer had used his mobile phone to call the reservations clerk while he was standing directly in front of her, then would she have seen the absurdity of her ways? And if she did, would she have told her managers about it? Or made a suggestion to change it?
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the tone: wear party hats, bring a cake to share, show five minutes of a stand-up comedian on video, put a funny sign in front of the room, or use bright magic markers with flipchart paper on the wall.
Make a list (in advance) of key policies and procedures your
Of late, Outsourcing has taken the business world by storm. And why not undertake this process for any business when one can only have many advantages after undertaking this process for their business. For those who are involved with online business, they know what it takes to catch the attention of search engines and this is why they are very particular about the SEO or sea
The attendant refused once again, repeating that she only took bookings by telephone.
A public telephone stood in the corner nearby. I walked over to it and promptly called the Pro-Shop. The attendant answered the telephone and proceeded to make my booking. The entire time I could see her at the counter while we were speaking on the phone. And she could see me, too.
This makes me wonder: If the customer had used his mobile phone to call the reservations clerk while he was standing directly in front of her, then would she have seen the absurdity of her ways? And if she did, would she have told her managers about it? Or made a suggestion to change it?
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the tone: wear party hats, bring a cake to share, show five minutes of a stand-up comedian on video, put a funny sign in front of the room, or use bright magic markers with flipchart paper on the wall.
Make a list (in advance) of key policies and procedures you
With the number of telecommuters increasing every year and the amount of workers who bring work home with them at night or on weekends, it's no surprise that more and more folks are setting up an office at home.For some, putting together a home office is as simple as purchasing a laptop and having a free outlet. They can work anywhere. For others, it isn't quite tha
This makes me wonder: If the customer had used his mobile phone to call the reservations clerk while he was standing directly in front of her, then would she have seen the absurdity of her ways? And if she did, would she have told her managers about it? Or made a suggestion to change it?
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the tone: wear party hats, bring a cake to share, show five minutes of a stand-up comedian on video, put a funny sign in front of the room, or use bright magic markers with flipchart paper on the wall.
Make a list (in advance) of key policies and procedures you
El Paso, the place of Texas University, has a mass of job seekers. To pave the way for their needs of better jobs there have been hundreds of employment agencies working in El Paso. Also there are a lot of job opportunities for the job seekers here in El Paso. Those who have recently finished their University education, job seekers and others not satisfied with the present j
Most likely, not.
Key Learning
Point Frontline staff are taught to follow policies and procedures. Often they are hesitant to `break the rules'. Yet some rules should be broken, or changed, or at least seriously bent from time to time. Are your staff bound by rules they cannot change? If those rules are outdated or problematic, will they tell you?
Action Steps
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the tone: wear party hats, bring a cake to share, show five minutes of a stand-up comedian on video, put a funny sign in front of the room, or use bright magic markers with flipchart paper on the wall.
Make a list (in advance) of key policies and procedures you
The ‘Spirit of Service’ Award is given to uniquely deserving teams and individuals who go way beyond the call of duty to serve, aid or comfort the heart of another human being.One worthy winner is an unnamed night nurse in the maternity ward of a nearby hospital.A new father wrote to me with this report:‘My experience at the hospital was very positive. I
Bring your staff together in a mood of irreverent fun for a `Playful Policy Review'. Do something unusual to set the tone: wear party hats, bring a cake to share, show five minutes of a stand-up comedian on video, put a funny sign in front of the room, or use bright magic markers with flipchart paper on the wall.
Make a list (in advance) of key policies and procedures your staff must work with every day. Go through the list with your staff asking two questions: `What do you like least about this policy (or procedure)?' and `What do our customers find most problematic about this policy?'
Write everything down. Keep the mood light and easy in a spirit of playful review. If you wish, ask a third question: `How would you change this policy if you could?'
After the meeting, carefully study the list, taking one of two key actions:
1. Modify the policy to eliminate or reduce the friction. If your staff have made good points and reasonable suggestions, implementing those changes will boost efficiency, responsibility and staff morale.
2. If the policy cannot be changed (and there may be good reasons not to: security, credit risk, government requirements, etc.), take the time to explain the rationale of the current system to your staff. Be sure they understand it so well that they can explain it in a positive and convincing manner to someone else. After all, this is exactly what they should do every day with your customers.
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