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    truly satisfied? Or have they simply gone quiet, and ma
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    When you respond to a customer complaint, what do you hope will happen next? In many cases, the answer is ‘nothing’.

    But when you reply and the result is silence, have you genuinely resolved the issue? Is your customer truly satisfied? Or have they simply gone quiet, and ma

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    pe will happen next? In many cases, the answer is ‘nothing’.

    But when you reply and the result is silence, have you genuinely resolved the issue? Is your customer truly satisfied? Or have they simply gone quiet, and ma

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    ng’.

    But when you reply and the result is silence, have you genuinely resolved the issue? Is your customer truly satisfied? Or have they simply gone quiet, and ma

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    have you genuinely resolved the issue? Is your customer truly satisfied? Or have they simply gone quiet, and ma
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    truly satisfied? Or have they simply gone quiet, and maybe gone away?

    If you’re making a sincere effort to respond to customer complaints, then make sure you also track complaining customers until you are absolutely sure they have come back.

    If you run a restaurant,

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