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Casual Articles - 1,500 Puzzle Pieces... Minus One!
Brochures have been in the business for a very long time. Their magical power in promoting a business to the zenith of success is simply amazing. They are basically your means of communicating what your co
It would have been easier for Robinson’s to simply give a whole new puzzle! Easier, yes, but much less effective from a customer loyalty point of view.
Key Learning Point
When things go wrong, your best recovery effort i
In this day and age, as job competition has increased, interviewing techniques have also gotten tougher. Larger corporations often adopt multi-layered interview techniques from initial screening until the
‘After spending two months on the puzzle, she was upset to find a last piece missing. We searched the house but the piece eluded us. At our wits’ end, we went to Robinson’s for help.
‘To our great surprise, the staff, without asking another question, simply opened a new box of the same puzzle and assisted us in searching for our missing piece. Today, we are loyal shoppers at Robinson’s – need I say more?’
Imagine the scene as Vincent, his wife and the sales staff pored through 1,500 pieces to find the missing piece. Imagine the feeling of intent collaboration as they sorted through the pieces by color and shape. Imagine the shared excitement when they finally ‘found’ the missing piece.
Imagine how many shoppers noticed this effort and gained a positive impression of the store’s after-sales service.
Imagine the satisfaction felt by Vincent’s wife as she put the missing piece into place. Imagine how much money Vincent and his wife will spend at Robinson’s this year.
It would have been easier for Robinson’s to simply give a whole new puzzle! Easier, yes, but much less effective from a customer loyalty point of view.
Key Learning Point
When things go wrong, your best recovery effort is
Whether one is setting up a new small office/ home office (SOHO) or expanding an existing office, buying the right office equipment at the right price is an important consideration, simply because it has a
‘To our great surprise, the staff, without asking another question, simply opened a new box of the same puzzle and assisted us in searching for our missing piece. Today, we are loyal shoppers at Robinson’s – need I say more?’
Imagine the scene as Vincent, his wife and the sales staff pored through 1,500 pieces to find the missing piece. Imagine the feeling of intent collaboration as they sorted through the pieces by color and shape. Imagine the shared excitement when they finally ‘found’ the missing piece.
Imagine how many shoppers noticed this effort and gained a positive impression of the store’s after-sales service.
Imagine the satisfaction felt by Vincent’s wife as she put the missing piece into place. Imagine how much money Vincent and his wife will spend at Robinson’s this year.
It would have been easier for Robinson’s to simply give a whole new puzzle! Easier, yes, but much less effective from a customer loyalty point of view.
Key Learning Point
When things go wrong, your best recovery effort i
Outsourcing is a business process through which one can handle their excess workload without too much of a hassle. Each business has specific requirements and that is why specific work must be done in the
Imagine how many shoppers noticed this effort and gained a positive impression of the store’s after-sales service.
Imagine the satisfaction felt by Vincent’s wife as she put the missing piece into place. Imagine how much money Vincent and his wife will spend at Robinson’s this year.
It would have been easier for Robinson’s to simply give a whole new puzzle! Easier, yes, but much less effective from a customer loyalty point of view.
Key Learning Point
When things go wrong, your best recovery effort i
Losing my job in the last recession of the last century, I discovered first hand the power of creating your own luck. A week later
Imagine how many shoppers noticed this effort and gained a positive impression of the store’s after-sales service.
Imagine the satisfaction felt by Vincent’s wife as she put the missing piece into place. Imagine how much money Vincent and his wife will spend at Robinson’s this year.
It would have been easier for Robinson’s to simply give a whole new puzzle! Easier, yes, but much less effective from a customer loyalty point of view.
Key Learning Point
When things go wrong, your best recovery effort i
Spring and summer bring to mind images of love, vacations, walks on the beach and evenings by the pool. But you need to get a job in an office. Or you already have a job and you want to move up the ladde
It would have been easier for Robinson’s to simply give a whole new puzzle! Easier, yes, but much less effective from a customer loyalty point of view.
Key Learning Point
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide unique personal assistance (that is the memorable effort).
Action Steps
Give your staff the authority they need to take immediate recovery actions. Speed and generosity get remembered and rewarded.
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