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Casual Articles - Ban the Internal Customer
Squeeze PagesUsually when potential business associated meet they shake hands, exchange business cards and discuss their businesses. On the internet, however, it is very different. Potential customers can view your website and all your contact information without even meeting yo
I think the phrase itself is out-of-date and problematic. Rather than one side taking the ‘customer’ position and casting the other as ‘supplier’, both parties could – and should – embrace to become ‘Internal Servi
Most small business owners find themselves in a Catch 22 situation because on one hand, they need to increase the customer base, but on the other hand, they cannot hire enough employees to service these new customers.Small business merchant accounts can help the small business o
But this phrase has become widespread and is now applied to branch offices, field officers, repair centers, distributors, night shifts, contract workers, parking lot attendants, bosses, employees, job applicants and even retirees.
Motorola has more than one thousand service agents in China repairing and upgrading consumers’ mobile phones. Motorola provides spare parts to the service agents, making the agents ‘internal customers’ of Motorola. But Motorola pays labor fees charged by the service agents under maintenance contracts. So Motorola is also an internal customer of the agents. This could be confusing.
It gets worse when more than two parties are involved, or when people say ‘The Customer is King’ and then argue over who should be treated more ‘royally’!
I think the phrase itself is out-of-date and problematic. Rather than one side taking the ‘customer’ position and casting the other as ‘supplier’, both parties could – and should – embrace to become ‘Internal Servic
The Oregon State Agency that oversees the collection and reporting of State income taxes deducted from payroll checks is:Department of Revenue Revenue Bldg. 955 Center St., N.E. Salem, OR 97301 (503) 945-8100 www.dor.state.or.us/Oregon allows you to use the Fe
Motorola has more than one thousand service agents in China repairing and upgrading consumers’ mobile phones. Motorola provides spare parts to the service agents, making the agents ‘internal customers’ of Motorola. But Motorola pays labor fees charged by the service agents under maintenance contracts. So Motorola is also an internal customer of the agents. This could be confusing.
It gets worse when more than two parties are involved, or when people say ‘The Customer is King’ and then argue over who should be treated more ‘royally’!
I think the phrase itself is out-of-date and problematic. Rather than one side taking the ‘customer’ position and casting the other as ‘supplier’, both parties could – and should – embrace to become ‘Internal Servi
Why do you believe in what you believe?I am not talking about your Religious beliefs. I am talking about the belief people have in something that will work, or not work.Let’s take business practices you believe are successfully to doing business. Or, the procedures you
It gets worse when more than two parties are involved, or when people say ‘The Customer is King’ and then argue over who should be treated more ‘royally’!
I think the phrase itself is out-of-date and problematic. Rather than one side taking the ‘customer’ position and casting the other as ‘supplier’, both parties could – and should – embrace to become ‘Internal Servi
If an interviewer adopts a competitive or adversarial attitude toward you in an interview, you should not take it personally. Many interviewers adopt a confrontational style to screen candidates for jobs which may involve some form of regular conflict, such as sales management or custo
It gets worse when more than two parties are involved, or when people say ‘The Customer is King’ and then argue over who should be treated more ‘royally’!
I think the phrase itself is out-of-date and problematic. Rather than one side taking the ‘customer’ position and casting the other as ‘supplier’, both parties could – and should – embrace to become ‘Internal Servi
Dealing with tough questions and objections is an essential part of job interviews. Here are four common ones that derail many candidates. Read on to find out what they are and how you can deal with them.Objection #1: You’ve been fired from your last job First of all
I think the phrase itself is out-of-date and problematic. Rather than one side taking the ‘customer’ position and casting the other as ‘supplier’, both parties could – and should – embrace to become ‘Internal Service Partners’ working together to delight the ‘external customer’.
After all, good ideas and extra effort should come from both sides in any working relationship. Both ‘internal customers’ should be committed to creating a positive outcome for their shared ‘external customer’ down the line.
Within our departments, companies and organizations we are customers and providers to each other.
We are, in truth, service partners.
Key Learning Point
The phrase ‘internal customer’ can lead to awkward attitudes and inappropriate expectations. Replace it with ‘internal service partners’.
Action Steps
Get together with those you depend on at work and those who depend on you. Create a shared declaration of service partnership for working effectively together, including listening to each other’s concerns, being open to new ideas, sharing insights and new approaches, and making suggestions for improvement.
Ke
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