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Casual Articles - In Customers We Trust
I was at my wits end. I had looked under the hood, tried the key several times and even replaced the battery on my own, but nothing worked. My beloved ‘57 Corvette was as dead as a doornail. I leaned ag
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Subcontracting, or outsourcing as it is known in the Business Process industry, is a trend that is developing the world over. Rather than starting an entire setup, many companies prefer to let others who
The store closed at 9:00 pm and cash registers were sealed for the night. But the manager could see my concerned face through the glass door and let me step inside.
He listened to my concern, then walked down the aisle, picked up and handed me the $10.95 product I needed and said, ‘You can come back and pay for it tomorrow’.
I was amazed. He asked for my name and telephone number, but when I said I lived outside the United States, he replied, ‘Well, just come back in the morning and tell them what you got. We open at 9:00 am.’
I was back in the store the next morning with a grateful smile, and $10.95, and a big compliment for Mike, the night manager of Bread & Circus.
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The Greatest Day in History…Today is the greatest day in the history of the world! That statement sounds optimistic because it sounds promising and it feels good to say it. That statement is ofte
He listened to my concern, then walked down the aisle, picked up and handed me the $10.95 product I needed and said, ‘You can come back and pay for it tomorrow’.
I was amazed. He asked for my name and telephone number, but when I said I lived outside the United States, he replied, ‘Well, just come back in the morning and tell them what you got. We open at 9:00 am.’
I was back in the store the next morning with a grateful smile, and $10.95, and a big compliment for Mike, the night manager of Bread & Circus.
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The storyA few weeks ago, I met Chris* at a networking event. We chatted about what his company was doing and what my business was all about. He quickly realized that his company's online solutions
I was amazed. He asked for my name and telephone number, but when I said I lived outside the United States, he replied, ‘Well, just come back in the morning and tell them what you got. We open at 9:00 am.’
I was back in the store the next morning with a grateful smile, and $10.95, and a big compliment for Mike, the night manager of Bread & Circus.
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Neon signs were first invented in the beginning of the twentieth century. This effective medium of advertisement is considered to be cost effective as their electrical cost is comparatively low in spite o
I was back in the store the next morning with a grateful smile, and $10.95, and a big compliment for Mike, the night manager of Bread & Circus.
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The paperless office is a concept that has captured the imagination of many professionals who's desks are covered in clutter. Some years ago, the idea of the paperless office was popularized as an ideal
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Statistics (and common sense) show that most customers are honest, appreciative and sincere. Yet organizations are filled with strict policies to foil the few who might try to cheat.
Make your business a place of caring, connection and trust. Those you serve in an open manner will gladly return the gesture.
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The next time your customer is in a tight spot, forgot his wallet, needs something extra now with only a promise for later, create a powerful and positive impression.
Take action on this oath: ‘In customers we trust’.
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