Casual Articles - Business

Does Your Career Change Itch or Burn?
Two weeks ago, I received a newsy email from a former client. Dan gave me the scoop on his life and new love, and ended by saying that while work had improved, he was feeling the itch again to go after career cha

nes is #1, what is your expectation of the service? 110%! And if our cabin crew delivers service only at the 100% level, what is your opinion of the service? It's down 10%!

'This is the c

Making The Most Of Customer Service
Customer care has become one of the most important issues facing businesses in every market. Customer care programmes come under a number of titles - customer services, customer satisfaction, customer focus, custo

I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 leading organizations. A very busy week!

At the Singapore Airlines Cabin Crew Training Centre, one visitor asked, 'How does Singapore Airlines stay on top all these years? And how do you plan to keep the lead while other airlines work so hard to beat you?'

Senior Vice President, Mr Sim Kay Wee, answered clearly: '100% is not enough. When you reach #1, you need 120%.

'Here's why: If you fly on a mediocre airline, your service expectation may be only 50%. If the cabin crew is in a better mood, they may actually deliver 65%. Then what is your opinion of the service? It's up 15%!

'Now if you know Singapore Airlines is #1, what is your expectation of the service? 110%! And if our cabin crew delivers service only at the 100% level, what is your opinion of the service? It's down 10%!

'This is the c

Tips for Handling On the Job Setbacks
If you’ve chosen a business career, you will inevitably experience some type of setback. And whether your pet project is canceled, your performance review is a bust, you get turned down for a promotion, or you’re

ore Airlines Cabin Crew Training Centre, one visitor asked, 'How does Singapore Airlines stay on top all these years? And how do you plan to keep the lead while other airlines work so hard to beat you?'

Senior Vice President, Mr Sim Kay Wee, answered clearly: '100% is not enough. When you reach #1, you need 120%.

'This is the c

Ideal or Real Food Cost in the Restaurant Business
Most culinary schools today are still teaching their students how to compute the wrong food cost. Granted the math is right, but the dollars involved are hurting the bottom line of our restaurants. The problem ari

eat you?'

Senior Vice President, Mr Sim Kay Wee, answered clearly: '100% is not enough. When you reach #1, you need 120%.

'This is the c

Branding Basics: Three Important Branding Concepts
A great deal of information (and misinformation) exists around the notion of brands and branding, but I have found that the essence of a brand can be distilled down to three simple concepts. Understand these conce

expectation may be only 50%. If the cabin crew is in a better mood, they may actually deliver 65%. Then what is your opinion of the service? It's up 15%!

'This is the c

Business Broker Network
A business broker network is basically a group that has a number of independent business brokers or brokerage firms. These firms could be based in different countries. Such network groups offer a much wider range

nes is #1, what is your expectation of the service? 110%! And if our cabin crew delivers service only at the 100% level, what is your opinion of the service? It's down 10%!

'This is the challenge of being #1,' he concluded. 'If you are in the lead and want to stay there, 100% is not enough. You need every member of the team to give 120%!'

Key Learning Point
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If you work hard and smart you may finally reach the top - #1! And then what? If you want to stay there, you've got to work even harder, and smarter! Give it your all. Give it your best. Give it 120%.

Action Steps
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Take your best past performance as 100%. What would a 120% service effort look like? 120% results? Make that your team target for today.

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Luminous billboards, shop signs and twinkling lights create a fairy tale ambience, luring bargain hunters and casual observers to malls, eating places, gaming centers and commercial establishments. Las Vegas would be a desert town if it did not have glitzy, leering neons in all shapes and designs shining in the night sky. Or imagine a scenario where there is a single commercial outdoor light for a cluster of salons and stores. Outdoor lighting evolved over the years and in process lost its bearing. The abundance of electricity gave place to haphazard placement and usage leading to energy wastage and pollution. It is a health hazard as too much exposure causes eye problems and momentary blindness leading to automobile accidents. Poorly lighted or skewed fixtures have similar effect as in glares or rotating beams inconveniencing neighbors and residents.

There are many ways to motivate employees. We will take a closer look at the possible motivational tools in this article and will discuss the possible outcomes and the effect it might have on the organizational performance.

Career tests and assessments can be great tools for helping us discover our hidden talents and abilities. However, they also can be somewhat misleading. Here are a few guidelines to follow when assessing the results of your career test.

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