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Casual Articles - Your Goodwill Has Expired
If you've read Tutorials one and two you know how to format a letter and how to use the various parts. But that's not all of it. You now need to know how to construct the paragraphs that form the opening se
A recent statistical overview presented by Eurostat , the central statistics office of the European union, presented an overview about the differences in the working week between the various member state
She decided to use the remaining value of the card at 8:00 pm on August 31.
Unfortunately, the card had already been terminated when she tried to make a call. There was no value remaining. She held a worthless piece of plastic.
The telephone company had terminated her phone card’s value on the very first minute of the listed expiration date (12:01 am), rather than the very last minute as Alice had expected (11:59 pm).
The company may be technically right, but commercially they are dead wrong.
When you see an expiration date, don’t you assume the product is valid until the end of that date? Isn’t that how your credit card works? Isn’t that how a food expiration date works? Isn’t that how your telephone calling card should work, too?
Key Learning Point
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When setting policies and procedures, make every effort to see the world from your customer's point of view. Make their view, your view.
Action Steps
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Carefully review all recent customer complaints. Look for cases where customers complain that your policies are too narrow, your processes too slow or your procedures too bureaucratic.
Revisit the source of these complaints. Is there another way to see the situation? Do your customers have a point you should consider? Start making ch
Have you ever heard of William H. Russell? His company’s name was Russell, Majors, and Waddell, and they hauled freight.Let’s say you want to ship some pots and pans across the country. If you contac
The telephone company had terminated her phone card’s value on the very first minute of the listed expiration date (12:01 am), rather than the very last minute as Alice had expected (11:59 pm).
The company may be technically right, but commercially they are dead wrong.
When you see an expiration date, don’t you assume the product is valid until the end of that date? Isn’t that how your credit card works? Isn’t that how a food expiration date works? Isn’t that how your telephone calling card should work, too?
Key Learning Point
--------------------------------------------------------------------------------
When setting policies and procedures, make every effort to see the world from your customer's point of view. Make their view, your view.
Action Steps
--------------------------------------------------------------------------------
Carefully review all recent customer complaints. Look for cases where customers complain that your policies are too narrow, your processes too slow or your procedures too bureaucratic.
Revisit the source of these complaints. Is there another way to see the situation? Do your customers have a point you should consider? Start making c
Becoming a Wedding Planner is a good career option, provided you have the necessary personality traits to do this job. It is one of the most satisfying jobs that could involve a lot of creativity and fun, a
Key Learning Point
--------------------------------------------------------------------------------
When setting policies and procedures, make every effort to see the world from your customer's point of view. Make their view, your view.
Action Steps
--------------------------------------------------------------------------------
Carefully review all recent customer complaints. Look for cases where customers complain that your policies are too narrow, your processes too slow or your procedures too bureaucratic.
Revisit the source of these complaints. Is there another way to see the situation? Do your customers have a point you should consider? Start making c
Workholding components are usually accuracy made production tooling used to securely and precisely place and hold work pieces in a production line course. Workholding components normally comprises of alignm
When setting policies and procedures, make every effort to see the world from your customer's point of view. Make their view, your view.
Action Steps
--------------------------------------------------------------------------------
Carefully review all recent customer complaints. Look for cases where customers complain that your policies are too narrow, your processes too slow or your procedures too bureaucratic.
Revisit the source of these complaints. Is there another way to see the situation? Do your customers have a point you should consider? Start making c
So many people never think about the package when they develop a product. Packaging should be the first thought in product development -- not the last. Without the package, you couldn't even have a product
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