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Casual Articles - So, Your Customer Has A Complaint - Part 1
Ever wonder why so many customer service strategies are either short-lived or fail before they even get started? I mean think about it: how many companies do you patronize where you consistent
You will be glad that you took the time to listen to your customer because what you learn just might help y
The ‘S’ corporation is a dinosaur. It has been over-rated and overused as a ‘knee-jerk’ default entity choice when in fact its usefulness is limited to specific circumstances. Many well-meanin
The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has happened to your customer. Rather, what you should do is...
BE SILENT AND LISTEN!
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue. Once they are done speaking the first words out of your mouth should be something to the effect of, "That's horrible," or "that’s terrible." Then inform your customer what you are going to do to help them get their problem or issue resolved.
You will be glad that you took the time to listen to your customer because what you learn just might help yo
Even though there is still cold weather in some parts of the country, winter is officially over and the spring season is here! For many, spring is the time to do a thorough cleaning to get ri
BE SILENT AND LISTEN!
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue. Once they are done speaking the first words out of your mouth should be something to the effect of, "That's horrible," or "that’s terrible." Then inform your customer what you are going to do to help them get their problem or issue resolved.
You will be glad that you took the time to listen to your customer because what you learn just might help y
Performance review time – potentially one of the least desired events of the work year. Your experiences could range from receiving seemingly arbitrary comments, vacuous praise, a sense that y
BE SILENT AND LISTEN!
Yes, Stop, take a big deep breath, be silent and listen to what your customer or client has to say!
Even if they are wrong!
Even if you are right! Allow your customer to fully explain what has happened, how they feel, and why they are feeling that way. Show your customer that you care about them and that you want to help them by listening fully to their complaint or their issue. Once they are done speaking the first words out of your mouth should be something to the effect of, "That's horrible," or "that’s terrible." Then inform your customer what you are going to do to help them get their problem or issue resolved.
You will be glad that you took the time to listen to your customer because what you learn just might help y
There are a few things you must do.First, save enough money so that you can invest in your online business. There is nothing worst than trying to make money with no money to make money.
You will be glad that you took the time to listen to your customer because what you learn just might help y
The employment trends in Chennai are driven by IT Jobs. The recruiters have been vigorously hiring from Chennai market during the last couple of years, credited to the presence of educational
You will be glad that you took the time to listen to your customer because what you learn just might help you solve their problem or complaint easily and painlessly for you as a business owner and in turn create a loyal customer for life.
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