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Casual Articles - Improve Customer Service by Being Honest with Your Customers
When is a question, also an answer? When what you ask, tells an interviewer something about your mindset, motives, understanding of the job, or what you are bringing into the company in the way of assets.At the end of an interview, it’s customary for the recruiter to give you the chance to put forward any que
You could hire a marketing consultant and pay them the big bucks to tweak your business name and develop a tag line. On the other hand, you could tap into your own creativity and generate something fresh- maybe tomorrow’s next famous entity- all on your own. Many people are responsible for their own success regard
During a return from a meeting with a client, I stopped in a national restaurant chain where I have consistently experienced good food and fast service no matter how busy the restaurant was. After placing the order, I watched others being seated and then noticed that they were receiving their food orders while I was still awaiting. Finally, I asked for my waitress and then the manager suddenly appeared with my order. He asked if everything was OK and I took him at his word and responded "No." Then, I shared with him that I had been waiting over 20 minutes and watching others who were seated after me enjoy their meals. The manager quickly apologized, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while ke
01.Sometime back this author had written an article titled “ Are your employees leaving the organizations in disgust? Apply Change Management practices”. While discussing about the various aspects of Change Management concepts, it is informed that the employees, for obvious reasons, generally dislike changes brought
During a return from a meeting with a client, I stopped in a national restaurant chain where I have consistently experienced good food and fast service no matter how busy the restaurant was. After placing the order, I watched others being seated and then noticed that they were receiving their food orders while I was still awaiting. Finally, I asked for my waitress and then the manager suddenly appeared with my order. He asked if everything was OK and I took him at his word and responded "No." Then, I shared with him that I had been waiting over 20 minutes and watching others who were seated after me enjoy their meals. The manager quickly apologized, said that they had more than enough staff to cover the dinner crowd and picked up the bill. Shortly thereafter my waitress came by and attempted to put the blame for the poor service on the kitchen help while k
Everyone wears clothing, so why not use it to promote your business? Promotional polo shirts, caps, t-shirts and other swag with your logo on it can promote your business in ways you never thought possible. Here are some unusual ways to promote your business using promotional polo shirts or other promotional apparel
The question of whether to work for a company or run your own business is a difficult one to answer. It's a dilemma that many people face in the course of their lives. Sometimes it happens right at the start, as soon as they leave school. Sometimes the question crops up after years of working for a company. For so m
Medical transcription is the process in which people accurately and rapidly transcribe medical reports and records that are dictated by doctors and other medical practitioners. These include medical and physical reports and records, operation reports, clinic notes, office notes and so on. Medical transcriptions are
Later during that week, I visited another national chain after the lunch hour rush. The service was good until I asked for the bill. After waiting 10 minutes and having another wait staff person locate my server, she appeared with the check and apologized for the wait. Then she said, "I was reading an Avon catalog and lost track of time." A 20% plus tip rewarded her honesty.
How many times is honesty supplemented with a convenient, less than forthright response? The fear of being wrong or being viewed as incompetent takes precedence over the simple truth. Putting the responsibility and personal accountability on someone else's shoulder has become sadly a way o
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