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    Casual Articles - After Sales Service, Complaints Process: How Do You Get Value From Angry, Complaining Clients

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    ssional manner. I was so impressed that I watched closely as the shop assistant listened, took responsibil
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    losely as the shop assistant listened, took responsibility and acted:

    Listen fully to the complaint

    1. Listen without interrupting to show that you understand how the customer feels as well as what they are saying.

    2. Analyse the problem by

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