Tags |
|
|
Links |
|
|
Casual Articles - The Importance of Customer Satisfaction - Why You Should Focus and Train Your Employees
How to Be Prepared for a Layoff
If you are concerned that your company might be planning a layoff, your best course of action is to be prepared. Employees often see warning signs that their jobs may be at risk. Such signs could include poor company performance, earlier rounds of layoffs, conflicts with their manager, increased manager intervention and involvement, and poor performance reviews. Employees see the signs, but aren’t as proactive as they should be in looking out for their future. Here are steps you can take to be prepared for a layoff.Update your resume. Start complying a list of your accomplishments in your present job. In particular, focus on quantifiable achievements. Bring home a
multiplied by the average purchase value multiplied by the expected number of years of the customer relationship) and seek to increase it.If you are concerned that your company might be planning a layoff, your best course of action is to be prepared. Employees often see warning signs that their jobs may be at risk. Such signs could include poor company performance, earlier rounds of layoffs, conflicts with their manager, increased manager intervention and involvement, and poor performance reviews. Employees see the signs, but aren’t as proactive as they should be in looking out for their future. Here are steps you can take to be prepared for a layoff.Update your resume. Start complying a list of your accomplishments in your present job. In particular, focus on quantifiable achievements. Bring home a
In the modern e
Indian Anime
The global digital animation industry is poised to grow to $70 billion by this year. The Indian animation industry is expected to reach $15 billion by 2008. Big numbers, pointing to India’s next big outsourcing boom. Labor arbitrage numbers are absolutely fantastic: $125/hour in the US versus $25/hour in India for animators. $75 Million to $175 Million for a full-length features film in the US versus $1-$15 Million in India.As in the software industry, much of the growth is driven by off-shoring and contract services. Original productions are still very rare, although this month, an animation feature called Hanuman has been released by Sahara India Mass Communication and P
Many of us have heard of the current trend for businesses to become ‘customer-centric’, that is, to put the customer at the centre of our business in terms of our strategies, actions and processes. For most of us, old truths still hold good, such as it’s easier and more profitable to sell to existing customers than to find new ones. In practice, organisations are increasingly setting themselves strategies to measure and ensure customer retention, and charging their staff to be more customer-focused and service-oriented. Many organisations now approach the ‘lifetime value’ of customers (calculated as the typical number of purchases per year multiplied by the average purchase value multiplied by the expected number of years of the customer relationship) and seek to increase it.The global digital animation industry is poised to grow to $70 billion by this year. The Indian animation industry is expected to reach $15 billion by 2008. Big numbers, pointing to India’s next big outsourcing boom. Labor arbitrage numbers are absolutely fantastic: $125/hour in the US versus $25/hour in India for animators. $75 Million to $175 Million for a full-length features film in the US versus $1-$15 Million in India.As in the software industry, much of the growth is driven by off-shoring and contract services. Original productions are still very rare, although this month, an animation feature called Hanuman has been released by Sahara India Mass Communication and P
In the modern er
Customer Service is a Way of Life - Not a Promotional Campaign
Defining Customer ServiceCustomer service is understanding and exceeding the needs of the customer.A customer, or client, is someone who purchases a commodity or service.Service is the work performed by one for a fee that serves or benefits others.Loyalty is being faithful and unswerving in allegiance.Value is the usefulness, importance, or general worth of something.Have you ever entered a restaurant, a bank, a department store or any other business where people were wearing name tags and where banners on the wall proclaimed the customer to be #1 - and then you waited in line for fifteen or twenty minutes to be serve
r strategies, actions and processes. For most of us, old truths still hold good, such as it’s easier and more profitable to sell to existing customers than to find new ones. In practice, organisations are increasingly setting themselves strategies to measure and ensure customer retention, and charging their staff to be more customer-focused and service-oriented. Many organisations now approach the ‘lifetime value’ of customers (calculated as the typical number of purchases per year multiplied by the average purchase value multiplied by the expected number of years of the customer relationship) and seek to increase it.Defining Customer ServiceCustomer service is understanding and exceeding the needs of the customer.A customer, or client, is someone who purchases a commodity or service.Service is the work performed by one for a fee that serves or benefits others.Loyalty is being faithful and unswerving in allegiance.Value is the usefulness, importance, or general worth of something.Have you ever entered a restaurant, a bank, a department store or any other business where people were wearing name tags and where banners on the wall proclaimed the customer to be #1 - and then you waited in line for fifteen or twenty minutes to be serve
In the modern e
Gaming and Entertainment Industry Destroyed by Hurricane Katrina
Due to the catastrophic affects of Hurricane Katrina there will be about 3 million people migrating to other cities? Where will they go? New Orleans had 1.3 million people in the surrounding area. There are few homes left, few jobs until relief efforts and rebuilding gets going. There will be need for engineers, heavy equipment operators, construction people, but their families will have no homes and will have to live elsewhere. One major industry and source of jobs was totally wiped out, along with its tax base; the entertainment and gaming industry. But where will these employees go, many have lost everything and their jobs were totally demolished?Which cities stand to g
d new ones. In practice, organisations are increasingly setting themselves strategies to measure and ensure customer retention, and charging their staff to be more customer-focused and service-oriented. Many organisations now approach the ‘lifetime value’ of customers (calculated as the typical number of purchases per year multiplied by the average purchase value multiplied by the expected number of years of the customer relationship) and seek to increase it.Due to the catastrophic affects of Hurricane Katrina there will be about 3 million people migrating to other cities? Where will they go? New Orleans had 1.3 million people in the surrounding area. There are few homes left, few jobs until relief efforts and rebuilding gets going. There will be need for engineers, heavy equipment operators, construction people, but their families will have no homes and will have to live elsewhere. One major industry and source of jobs was totally wiped out, along with its tax base; the entertainment and gaming industry. But where will these employees go, many have lost everything and their jobs were totally demolished?Which cities stand to g
In the modern e
Business Valuation FAQs
Considered a part of the annual strategic planning process, business valuation is the process of determining the estimated market value of a business enterprise. It is a valuable tool for business owners, stockowners and investors. Business valuation is used for a variety of purposes such as buy/sell agreements, mergers and acquisitions, estate planning, bankruptcies and pension plans.1. Why is business valuation important?Business valuation is very important as it is regarded as the heart of a buy-sell agreement instituted between business owners. It is important not only for a business owner preparing for a sale, but also for numerous business and legal situations
e customer-focused and service-oriented. Many organisations now approach the ‘lifetime value’ of customers (calculated as the typical number of purchases per year multiplied by the average purchase value multiplied by the expected number of years of the customer relationship) and seek to increase it.Considered a part of the annual strategic planning process, business valuation is the process of determining the estimated market value of a business enterprise. It is a valuable tool for business owners, stockowners and investors. Business valuation is used for a variety of purposes such as buy/sell agreements, mergers and acquisitions, estate planning, bankruptcies and pension plans.1. Why is business valuation important?Business valuation is very important as it is regarded as the heart of a buy-sell agreement instituted between business owners. It is important not only for a business owner preparing for a sale, but also for numerous business and legal situations
In the modern e
11 Ways To Make Your Business Cards Work For You
1. Spend money on decent quality business cards. Home made cards just don't compare to the quality of professionally printed cards. Your cards reflect your business - do you really want your cards screaming cheap!2. Always hand out two business cards – one for the prospect and one for them to handout to a colleague.3. Enter your business cards in Free Lunch draws at restaurants.4. Make your card unique in size, shape or texture. You want your card to stand out from the crowd. There are very nice folded cards that will provide more room to detail your services.5. Leave your business cards everywhere you go – leave one on the table in a restaurant, post
multiplied by the average purchase value multiplied by the expected number of years of the customer relationship) and seek to increase it.1. Spend money on decent quality business cards. Home made cards just don't compare to the quality of professionally printed cards. Your cards reflect your business - do you really want your cards screaming cheap!2. Always hand out two business cards – one for the prospect and one for them to handout to a colleague.3. Enter your business cards in Free Lunch draws at restaurants.4. Make your card unique in size, shape or texture. You want your card to stand out from the crowd. There are very nice folded cards that will provide more room to detail your services.5. Leave your business cards everywhere you go – leave one on the table in a restaurant, post
In the modern era building customer satisfaction and loyalty is a key we say to profitable business – but do many of us really know why? And what we should really be doing to achieve this goal?
A good method to establish whether our customers are satisfied with us has been to ask them. Customer feedback mechanisms such as surveys, focus groups, and even feedback forms in hotels and restaurants have become increasingly common over the last decade. Hopefully they’ve provided food for thought and even perhaps prompts for action or change. Too many of us though have underestimated the power of such feedback and the true reasons why customers defect. In
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/14754/casualarticles-The-Importance-of-Customer-Satisfaction--Why-You-Should-Focus-and-Train-Your-Employees.html">The Importance of Customer Satisfaction - Why You Should Focus and Train Your Employees</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/14754/casualarticles-The-Importance-of-Customer-Satisfaction--Why-You-Should-Focus-and-Train-Your-Employees.html]The Importance of Customer Satisfaction - Why You Should Focus and Train Your Employees[/url]
Related Articles:
New Jersey Bookkeeper Will Provide You Perfect Assistance
Tips and Simple Guidelines on How to Calculate Payroll Taxes
Bookmark it:
|