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Casual Articles - Get It Right
Envelopes are the first contact that you would have with a customer or a potential customer if you are to choose a direct mail for advertising your business. Among the different sizes and styles of envelopes, choosi
4. Repeat, repeat, repeat important information before you hang up
Before ending a telephone conversation with a customer, always repeat any important information (names, addresses, special instructions, etc.) to the cus
A personal SWOT analysis is a powerful technique that can be used when seeking a career change (or indeed any other personal change in your life). Linked to a strong and powerful goal, it can enable you to take ad
Here are some tips to help you get accurate information from customers on the telephone:
1. Speak slowly and clearly
Studies show that people on the phone unconsciously match the tone and pacing of their speech to that of the other person on the line. By speaking slowly and clearly, you will set the stage for customers to speak that way too - which prevents mistakes and misunderstandings.
2. Concentrate on this call alone
If you are thinking of something else while the customer is talking, you could easily miss important information. Whatever else you have to do on any given day, do not let it interfere with a customer’s phone call. Focus your attention completely on the customer call and put everything else out of your mind.
3. Ask the customer to spell his or her name
When it comes to spelling, it is better to be safe than sorry. People’s names especially can be spelled quite differently from the way they are pronounced, so be sure to always ask customers to spell their names.
4. Repeat, repeat, repeat important information before you hang up
Before ending a telephone conversation with a customer, always repeat any important information (names, addresses, special instructions, etc.) to the cust
Since profit is what you are left with after you have paid your business costs, it stands to reason that one of the ways you can increase your profit is by reducing your overheads. In this article we will share so
1. Speak slowly and clearly
Studies show that people on the phone unconsciously match the tone and pacing of their speech to that of the other person on the line. By speaking slowly and clearly, you will set the stage for customers to speak that way too - which prevents mistakes and misunderstandings.
2. Concentrate on this call alone
If you are thinking of something else while the customer is talking, you could easily miss important information. Whatever else you have to do on any given day, do not let it interfere with a customer’s phone call. Focus your attention completely on the customer call and put everything else out of your mind.
3. Ask the customer to spell his or her name
When it comes to spelling, it is better to be safe than sorry. People’s names especially can be spelled quite differently from the way they are pronounced, so be sure to always ask customers to spell their names.
4. Repeat, repeat, repeat important information before you hang up
Before ending a telephone conversation with a customer, always repeat any important information (names, addresses, special instructions, etc.) to the cus
Your job is to rise ABOVE the challenge. Do more than is expected. Say nothing negative about anyone or anything. Yes, that is easier said than done for most of us. Still, it is simply good advice for all. You
2. Concentrate on this call alone
If you are thinking of something else while the customer is talking, you could easily miss important information. Whatever else you have to do on any given day, do not let it interfere with a customer’s phone call. Focus your attention completely on the customer call and put everything else out of your mind.
3. Ask the customer to spell his or her name
When it comes to spelling, it is better to be safe than sorry. People’s names especially can be spelled quite differently from the way they are pronounced, so be sure to always ask customers to spell their names.
4. Repeat, repeat, repeat important information before you hang up
Before ending a telephone conversation with a customer, always repeat any important information (names, addresses, special instructions, etc.) to the cus
Recruiting staff is another essential element that you need for your business to grow. And a key part of the recruitment process is the interview. When you conduct an interview you are trying to establish a number
3. Ask the customer to spell his or her name
When it comes to spelling, it is better to be safe than sorry. People’s names especially can be spelled quite differently from the way they are pronounced, so be sure to always ask customers to spell their names.
4. Repeat, repeat, repeat important information before you hang up
Before ending a telephone conversation with a customer, always repeat any important information (names, addresses, special instructions, etc.) to the cus
Differentiation in business is not something you go out and buy off the shelf and plug into your company. It’s something you have to strategically identify, develop, refine and promote. The best place to start is lo
4. Repeat, repeat, repeat important information before you hang up
Before ending a telephone conversation with a customer, always repeat any important information (names, addresses, special instructions, etc.) to the customer, to verify that your understanding is correct. This is your last chance to make sure all information is correct, so take advantage of it.
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