Tags |
|
|
Links |
|
|
Casual Articles - Magic Words: What Words are Music to the Ears of Your Customers
Close Protecting Celebrities, Is It All It's Cracked Up To Be
Lots of people want to be in close protection to famous people. The truth is, Celebrity Details are probably the most coveted positions, but represent only one small sector of Close Protection.Details can range from accompanying a company MD to a shareholders meeting, to acting as a close protection/personal assistant to a celebrity, to the most dangerous work–protecting Diplomats from terrorist attacks.Most people who desire careers as close Protection have glamorous thoughts about the work. Well. First, if you are a big fan of a particular celebrity–do NOT seek employment as his or her CPO, the Chances are shortly a
waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortaLots of people want to be in close protection to famous people. The truth is, Celebrity Details are probably the most coveted positions, but represent only one small sector of Close Protection.Details can range from accompanying a company MD to a shareholders meeting, to acting as a close protection/personal assistant to a celebrity, to the most dangerous work–protecting Diplomats from terrorist attacks.Most people who desire careers as close Protection have glamorous thoughts about the work. Well. First, if you are a big fan of a particular celebrity–do NOT seek employment as his or her CPO, the Chances are shortly a
You Have a Future in Sales
How often have you heard this one (or said it?): “I don’t like sales, and besides… I’m no good at it.” Most of us have said it, no matter what our industry or profession, steering clear if possible of anything that smacks of sales. We prefer, instead the sweet smell of nearly anything else-- marketing, operations, management, engineering, accounting… anything else! “Just don’t ask me to go out and SELL something. No sir, no way, no thank you, ma’am. That’s just not me.”Well, hold on a minute and take another look, bubba: it darn well BETTER be you! In this Age of Fleeting ‘Permanent’ Employment, none of us can ever again sett
Let's face it, some words have magical powers. Just as "Open Sesame" magically opens the door to a new world, so too can other words and phrases have similar effects on your customers and clients. This month we look at the power of words to create trust, allegiance and commitment in our customers and clients.How often have you heard this one (or said it?): “I don’t like sales, and besides… I’m no good at it.” Most of us have said it, no matter what our industry or profession, steering clear if possible of anything that smacks of sales. We prefer, instead the sweet smell of nearly anything else-- marketing, operations, management, engineering, accounting… anything else! “Just don’t ask me to go out and SELL something. No sir, no way, no thank you, ma’am. That’s just not me.”Well, hold on a minute and take another look, bubba: it darn well BETTER be you! In this Age of Fleeting ‘Permanent’ Employment, none of us can ever again sett
Opening the Doors to Success
Sometimes it’s the pleasant words we hear as doors are opening, that make a difference to customers. For Nancy Graham of Berkeley Heights, New Jersey, who comes to San Francisco four times a year, it's the words "Welcome Back to Campton Place Mrs. Graham, we've missed you!" that make her feel special. Then the hotel doorman inquires about her family as he opens the door to another wonderful stay at this celebrated Union Square hotel in San Francisco.
Whether customers are greeted at the door, clients are welcomed over the phone or upon arrival at functions, those initial words are music to our ears. Research tells us we like the sound of our own names. Are you greeting your new and returning customers with favor and delight? If not, why not? It’s neither hard nor expensive.
Missing in Inaction
Recently I dined at one of San Francisco's finest French restaurants. My companion and I had been looking forward to this night for weeks. Our night arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortab
Arrest Trade Barriers by Free Trade Agreements
Arrest trade barriers by free trade agreements following international standardsTrade barriers are artificial disincentive to export or import traders. Example of trade barriers are tariff, quota and unnecessary import/export license requirements slapped against foreign traders to favor local traders.Traders who suffer from these trade barriers are imposed additional costs that raises their trade prices, thus, it will be hard for them to compete fairly on pricing issues.Once these foreign traders experience losses because it will loose good amount of customer due to high cost, moving out from the trade favors lo
a difference to customers. For Nancy Graham of Berkeley Heights, New Jersey, who comes to San Francisco four times a year, it's the words "Welcome Back to Campton Place Mrs. Graham, we've missed you!" that make her feel special. Then the hotel doorman inquires about her family as he opens the door to another wonderful stay at this celebrated Union Square hotel in San Francisco.Arrest trade barriers by free trade agreements following international standardsTrade barriers are artificial disincentive to export or import traders. Example of trade barriers are tariff, quota and unnecessary import/export license requirements slapped against foreign traders to favor local traders.Traders who suffer from these trade barriers are imposed additional costs that raises their trade prices, thus, it will be hard for them to compete fairly on pricing issues.Once these foreign traders experience losses because it will loose good amount of customer due to high cost, moving out from the trade favors lo
Whether customers are greeted at the door, clients are welcomed over the phone or upon arrival at functions, those initial words are music to our ears. Research tells us we like the sound of our own names. Are you greeting your new and returning customers with favor and delight? If not, why not? It’s neither hard nor expensive.
Missing in Inaction
Recently I dined at one of San Francisco's finest French restaurants. My companion and I had been looking forward to this night for weeks. Our night arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comforta
Choosing Corporate Gifts That Keep Giving Back
Corporate gift baskets have become de rigueur in doing business these days. If you do marketing, you know that corporate gift baskets are among the most popular thank you and holiday gifts sent out between businesses. The stuffing for the basket may include anything from jars of jam to bottles of wine to chocolate bars, and once the goodies are consumed, the gift and sender are often relegated to the back of the mind. There are ways to make your corporate gifts more memorable, though. Here are a few ideas for corporate holiday gift baskets that will pay off for you in better business year round.1. A Coffee Basket for the Offi
s are welcomed over the phone or upon arrival at functions, those initial words are music to our ears. Research tells us we like the sound of our own names. Are you greeting your new and returning customers with favor and delight? If not, why not? It’s neither hard nor expensive. Corporate gift baskets have become de rigueur in doing business these days. If you do marketing, you know that corporate gift baskets are among the most popular thank you and holiday gifts sent out between businesses. The stuffing for the basket may include anything from jars of jam to bottles of wine to chocolate bars, and once the goodies are consumed, the gift and sender are often relegated to the back of the mind. There are ways to make your corporate gifts more memorable, though. Here are a few ideas for corporate holiday gift baskets that will pay off for you in better business year round.1. A Coffee Basket for the Offi
Missing in Inaction
Recently I dined at one of San Francisco's finest French restaurants. My companion and I had been looking forward to this night for weeks. Our night arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comforta
What Is It Like to Be a Body Guard?
One of the highly demanding yet less competitive of jobs which places emphasis on the physical strengths as well as military and weapons training is that of a bodyguard’s. Although this job category has not been projected anywhere what it deserved, of late it has come to be regarded as a highly paying position because of the virtue of its importance. Come to think of it; the less glamour it attracts has not reduced the alertness required to execute the job with. The margin for error is nil as you are required to execute your duty at the best or not at all.You Want To Become A Bodyguard?This job is unlike other security
d to this night for weeks. Our night arrived, as did we, dressed in our finest attire. We drove up, I gave the valet my car keys and we entered the restaurant. And then…nothing. Nobody to greet us. Nobody to seat us. We were left alone at the front door. Diners at many tables glanced our way, and returned to the comfort of their meals and mates. As guests, we were made to feel awkward, out of place and inconsequential. Finally, a passing waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortaOne of the highly demanding yet less competitive of jobs which places emphasis on the physical strengths as well as military and weapons training is that of a bodyguard’s. Although this job category has not been projected anywhere what it deserved, of late it has come to be regarded as a highly paying position because of the virtue of its importance. Come to think of it; the less glamour it attracts has not reduced the alertness required to execute the job with. The margin for error is nil as you are required to execute your duty at the best or not at all.You Want To Become A Bodyguard?This job is unlike other security
Business Valuation That Makes Sense
Business-valuation is nothing simple. Every person out there will think that a business is worth more or less than what the next person will say. In fact, the only number that really does matter is the simple fact that it is worth what someone will pay for it and that number only occurs once the deal is done. But, there are ways of understanding what business-valuation could be. For that end, we will talk here.• Capitalized Earning. This is one approach to understanding the value of a business. What we are talking about here is the value of the return on the investment in a company as determined by an investor. It work
waiter, with plates akimbo, smiled and promised that someone would be right there to greet us. Establishments know that they must manage the entire experience of their patrons, from the initial phone call to the follow up after an interaction or event. Sometimes a few well-chosen words of ours can assuage customers' feelings, inducing comfort and care on the part of their clientele. Develop key phrases to help your customers feel comfortable about their relationship with you.Business-valuation is nothing simple. Every person out there will think that a business is worth more or less than what the next person will say. In fact, the only number that really does matter is the simple fact that it is worth what someone will pay for it and that number only occurs once the deal is done. But, there are ways of understanding what business-valuation could be. For that end, we will talk here.• Capitalized Earning. This is one approach to understanding the value of a business. What we are talking about here is the value of the return on the investment in a company as determined by an investor. It work
Bad Form…Customer or Teller?
I was at a bank recently when a teller abruptly pointed out "you forgot to fill out your deposit slip correctly." I suddenly felt as though I were back in grade school. Her words stung like a bee. Her remark felt so judgmental. If only she'd said "let me help you complete this" or even "don't forget to fill in today's date." She was so busy judging me she forgot to partner with me for a successful transaction. In most service situations our customers are looking for help, assistance and perhaps some guidance. It wouldn't have been hard for this teller to achieve the same result, a properly filled in transaction slip, without alienating her customer.
Mouthing a few choice words isn't enough. They must be genuinely meant. To utter phrases without heartfelt thoughts behind them rings hollow with others. Sincerity matters. So try to let your body language, eye contact and gestures reinforce the sentiment you are expressing. In part, that helps these comforting words become magical. Even on the telephone or via e-mail, you can convey care, concern and sincerity.
Consider these phrases which bring comfort, smiles and satisfaction to your customers' ears:
"We can fix it."
This tells your customers that you are solution oriented and partnering with them for success.
"We're sorry for your inconvenience."
These magic words show awareness and concern for your customers.
"Consider it done!"
Tells customers you are there for them, protecting their interests and serving their needs.
"We're delighted to serve you."
Shows
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/14710/casualarticles-Magic-Words-What-Words-are-Music-to-the-Ears-of-Your-Customers.html">Magic Words: What Words are Music to the Ears of Your Customers</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/14710/casualarticles-Magic-Words-What-Words-are-Music-to-the-Ears-of-Your-Customers.html]Magic Words: What Words are Music to the Ears of Your Customers[/url]
Related Articles:
How To Be Successful With Legitimate Work At Home Employment
Tips on How to Write High Impact Letters of Recommendation
Bookmark it:
|