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Casual Articles - How To Give Exceptional Customer Service
Paralegals - The World is Thy Oyster
In spite of ever increasing difficult economic times, there are a few areas of increasing job opportunities. These include paralegals and legal assistants.Paralegals and legal assistants are actually the individuals who help out the lawyers with much of their easier, "less legal" daily tasks, which leave lawyers more time to work on the "bigger" work. In spite of their ability to carry out various tasks that was once thought to be exclusively for lawyers, paralegals and legal assistants are still explicitly prohibited from carrying out the actual tasks that lawyers do such as setting legal fees, giving legal advice and presenting cases to the court. Legal assistants may be bright but lawyers still have the last say on things and are still considered the authority on legal matte
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9% leave because of price.In spite of ever increasing difficult economic times, there are a few areas of increasing job opportunities. These include paralegals and legal assistants.Paralegals and legal assistants are actually the individuals who help out the lawyers with much of their easier, "less legal" daily tasks, which leave lawyers more time to work on the "bigger" work. In spite of their ability to carry out various tasks that was once thought to be exclusively for lawyers, paralegals and legal assistants are still explicitly prohibited from carrying out the actual tasks that lawyers do such as setting legal fees, giving legal advice and presenting cases to the court. Legal assistants may be bright but lawyers still have the last say on things and are still considered the authority on legal matte
5% go elsewhere based on a recommendation.
3 % move away.
1 % die.
So 82% leave because of service related iss
Hello Work World, I'm Un-Retiring
For many years, you looked forward to that day when you would bid the world of work a fond farewell and ride off into the sunset of your golden years.Initially, it felt wonderful not to have to go somewhere each morning. Days, weeks, months of leisure lay temptingly before you. At last there would be time to do everything you wanted. No stress, no strain, just pleasing yourself for a change.You can't quite remember when everything started to change. Maybe it was when you realized that you couldn't really afford to do all the traveling you had planned. Maybe it was the third day of puttering around in the garage trying to ignore the boredom and emptiness you felt inside. Maybe it was when you looked around the mall in the middle of the afternoon and realized that you were
Service is Adding People To The ProductFor many years, you looked forward to that day when you would bid the world of work a fond farewell and ride off into the sunset of your golden years.Initially, it felt wonderful not to have to go somewhere each morning. Days, weeks, months of leisure lay temptingly before you. At last there would be time to do everything you wanted. No stress, no strain, just pleasing yourself for a change.You can't quite remember when everything started to change. Maybe it was when you realized that you couldn't really afford to do all the traveling you had planned. Maybe it was the third day of puttering around in the garage trying to ignore the boredom and emptiness you felt inside. Maybe it was when you looked around the mall in the middle of the afternoon and realized that you were
Much of the information in this article came from three video tapes on customer service: * In Search of Excellence * How To Give Exceptional Customer Service from Career Tracks* How To Deliver Superior Customer Service from Inc. Business Resources*
Why is customer service so important? A study by U.S. News & World Report found the average American business loses 15% of its customer base each year. The Forum Corporation found:
68% of customers who stop buying from one business and go to another because of “poor or indifferent service”.
14% leave because of an unsatisfactorily resolved dispute or complaint.
9% leave because of price.
5% go elsewhere based on a recommendation.
3 % move away.
1 % die.
So 82% leave because of service related issu
5 Tips to Quickly and Inexpensively Improve Your Brand Identity
In an overcrowded marketplace, if you're not standing out, then you're invisible. Establishing a brand is absolutely critical to long term, sustainable business growth – especially in service oriented businesses. The single biggest motivator in buying is not data, nor is it facts, it's emotional response. People buy when they feel comfortable, when they feel they can trust you, when the process feels natural and reassuring, and when they come to the feeling that buying will make them feel good.The best way to captivate your audience is with an authentic and powerful personal brand. The benefits of a strong personal branding will give you an edge over your competition and enhance your value in the global marketplace. Branding identifies and differentiates you, your business and
To Give Exceptional Customer Service from Career Tracks* How To Deliver Superior Customer Service from Inc. Business Resources*
Why is customer service so important? A study by U.S. News & World Report found the average American business loses 15% of its customer base each year. The Forum Corporation found:
68% of customers who stop buying from one business and go to another because of “poor or indifferent service”.In an overcrowded marketplace, if you're not standing out, then you're invisible. Establishing a brand is absolutely critical to long term, sustainable business growth – especially in service oriented businesses. The single biggest motivator in buying is not data, nor is it facts, it's emotional response. People buy when they feel comfortable, when they feel they can trust you, when the process feels natural and reassuring, and when they come to the feeling that buying will make them feel good.The best way to captivate your audience is with an authentic and powerful personal brand. The benefits of a strong personal branding will give you an edge over your competition and enhance your value in the global marketplace. Branding identifies and differentiates you, your business and
14% leave because of an unsatisfactorily resolved dispute or complaint.
9% leave because of price.
5% go elsewhere based on a recommendation.
3 % move away.
1 % die.
So 82% leave because of service related iss
Why Personal Injury, Bankruptcy and Social Security Lawyers Need to Advertise on TV
Attorneys slowly started advertising on TV way back in the 70's. Before then it was considered unethical for a practicing attorney to advertise his services on television. Since then lawyer advertising has grown with leaps and bounds. Every US television market has personal injury, bankruptcy and social security lawyers advertising plus many others. Why are all these lawyers advertising on television? The answer is really simple, because it works!The question asked is, why do attorneys need to advertise on TV? The most logical answer would be competition. If you're an attorney and want to represent accident victims you'll have some tough competition getting their business. Just take a look at your local phone directory to get an idea of how many lawyers are advertising p
study by U.S. News & World Report found the average American business loses 15% of its customer base each year. The Forum Corporation found:
68% of customers who stop buying from one business and go to another because of “poor or indifferent service”.Attorneys slowly started advertising on TV way back in the 70's. Before then it was considered unethical for a practicing attorney to advertise his services on television. Since then lawyer advertising has grown with leaps and bounds. Every US television market has personal injury, bankruptcy and social security lawyers advertising plus many others. Why are all these lawyers advertising on television? The answer is really simple, because it works!The question asked is, why do attorneys need to advertise on TV? The most logical answer would be competition. If you're an attorney and want to represent accident victims you'll have some tough competition getting their business. Just take a look at your local phone directory to get an idea of how many lawyers are advertising p
14% leave because of an unsatisfactorily resolved dispute or complaint.
9% leave because of price.
5% go elsewhere based on a recommendation.
3 % move away.
1 % die.
So 82% leave because of service related iss
Flexible Advertising
Staying in touch and up-to-date with customers is a very challenging problem for all retailers. For example, when a store advertises an upcoming sale of a product, it must develop a campaign strategy, visually design advertisements, submit advertisements, and wait for a publication to reach newsstands, all before results can be measured. This method is quickly becoming obsolete, as old methods yield to new ones. The inherent delays that come with the use of print media are unavoidable, so retailers are using a more immediate means to reach their customers- their cell phones.BlooZone devices for example, allow retailers to change their marketing approaches immediately, and hit their target audience without having to go through the stages of drafting, printing and distributing th
p buying from one business and go to another because of “poor or indifferent service”.Staying in touch and up-to-date with customers is a very challenging problem for all retailers. For example, when a store advertises an upcoming sale of a product, it must develop a campaign strategy, visually design advertisements, submit advertisements, and wait for a publication to reach newsstands, all before results can be measured. This method is quickly becoming obsolete, as old methods yield to new ones. The inherent delays that come with the use of print media are unavoidable, so retailers are using a more immediate means to reach their customers- their cell phones.BlooZone devices for example, allow retailers to change their marketing approaches immediately, and hit their target audience without having to go through the stages of drafting, printing and distributing th
14% leave because of an unsatisfactorily resolved dispute or complaint.
9% leave because of price.
5% go elsewhere based on a recommendation.
3 % move away.
1 % die.
So 82% leave because of service related iss
Friction Favors the Defense Because An Attack Takes Time
One of the reasons the defensive form of warfare is so strong is the difficulty of launching a surprise attack.“In theory,” says Clausewitz, “surprise promises a great deal. In practice, it generally strikes fast by the friction of the whole machine.”In theory, the 1916 battle of the Somme was going to be a surprise attack. But after moving a million men into position and waiting a week for the artillery to do its job, the Allies were left with little surprise.The larger the operation, the less the surprise. A small company might be able to surprise a big company with a new product. But Ford is unlikely to pull any fast ones on General Motors. The friction of the whole machine gets in the way.When you look at case histories of leaders who were taken by surp
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9% leave because of price.One of the reasons the defensive form of warfare is so strong is the difficulty of launching a surprise attack.“In theory,” says Clausewitz, “surprise promises a great deal. In practice, it generally strikes fast by the friction of the whole machine.”In theory, the 1916 battle of the Somme was going to be a surprise attack. But after moving a million men into position and waiting a week for the artillery to do its job, the Allies were left with little surprise.The larger the operation, the less the surprise. A small company might be able to surprise a big company with a new product. But Ford is unlikely to pull any fast ones on General Motors. The friction of the whole machine gets in the way.When you look at case histories of leaders who were taken by surp
5% go elsewhere based on a recommendation.
3 % move away.
1 % die.
So 82% leave because of service related issues.
Customer Service begins at the top level of the company, and it doesn’t just happen. Here are three keys for exceptional customer service:
1. Make it clear that nothing less than exceptional customer service is acceptable.
2. Train for exceptional customer service.
3. Be sure your policies and procedures reinforce exceptional customer service.
Make it Clear that Nothing
Less than Exceptional Customer Service is Acceptable
This starts in the interview, before the person is even hired. Include questions in the interview that will lend insight into whether this person believes that good customer service is part of ever
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