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Casual Articles - Customer Service: The Lost Art
What everybody wants. Consistent, full-load clients. You can reach this goal by creating the following then ways to get your service more visible.1. Know your business defining statement. Have this short sound bite ready to use at networking meetings. Like an elevator speech, you must send a clear message of who you are, what your business does and the benefits of it.2. Power up your signature file. Does it inspire your reader to take action? Always include your contact information, a free offer such as an ezine or special report. Make sure you put your defining statement under your name. Potential clients d
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional
Your communication skills are one of the most important attributes that are on trial every time you apply for a job.Whether it’s written or verbal communication, you need to get your point across clearly, concisely and in a manner that is appropriate for the audience.Let me highlight the biggest mistakes I’ve seen job searchers make with regards to their ability to communicate.Written Communication SkillsA big turnoff is having to read written work – emails, cover letters, resumes for example – that are poorly written, generic and full of various errors. When I see that a person has subpar
Recently, I decided to stop by a local donut shop for a cup of coffee. This donut shop is part of a large national chain with locations all over the country. In fact, this particular chain is largely responsible for my caffeine addiction and perhaps even my less than sporty physique. I go to this specific outlet for the following reasons:
- It is close to my home - The coffee is fresh and always hot - and the prices are decent
Rule 1: Make your customer feel welcomed and appreciated
Upon walking in, I immediately noticed the first flagrant customer experience infraction: Lack of interest in the customer. You may be asking yourself how one can get the feeling that staff is disinterested in taking care of the customer. The answer to this is quite simple. When a customer walks into your place of business, they must almost immediately feel like someone is there to answer any questions or fulfill any request. In this particular instance, the staff behind the counter was chit chatting with another "off hours" employee that was strategically placed in front of the counter. Having three employees leaning on the counter, talking with another employee on the other side, gives the customer the impression that he is intruding or interrupting.
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional
Make a list of everything you think should be included at one time or another, in one of your ad, be it radio, newspaper or Little Jimmie's class play program.Everything. Experience, staff, facility, product. The list will be quite long. Take the time to do it now, before you read the rest of this article.Next, take a hard look at your list, pencil in hand, and cross off all items that are about YOU (including YOUR staff, YOUR building, YOUR ranking, awards etc). Now, x-out all the FEATURES of your products or service.The number one rule, the only rule, for great advertising is "Sell the Benef
- It is close to my home - The coffee is fresh and always hot - and the prices are decent
Rule 1: Make your customer feel welcomed and appreciated
Upon walking in, I immediately noticed the first flagrant customer experience infraction: Lack of interest in the customer. You may be asking yourself how one can get the feeling that staff is disinterested in taking care of the customer. The answer to this is quite simple. When a customer walks into your place of business, they must almost immediately feel like someone is there to answer any questions or fulfill any request. In this particular instance, the staff behind the counter was chit chatting with another "off hours" employee that was strategically placed in front of the counter. Having three employees leaning on the counter, talking with another employee on the other side, gives the customer the impression that he is intruding or interrupting.
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional
There are a lot of different careers available to anyone with the right skills. What about those of us that tend to be more creative and just can't stand the thought of sitting through four more years of schooling? The answer may be in exploring a career in Cosmetology.To work in this field does require obtaining additional training and experience typically received through a beauty college. Beauty colleges however are unlike the hours of book work and study that is offered at the local community or four year college however. Much of the schooling is in the form of training for your future work in the field.<
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional
The votes have been counted and the results are in. Ballot boxes are a priceless tool in the management of your retail store. Store promotions, contests, giveaways, and customer research are just a few examples of the ways a ballot box can come in handy in promoting your store and improving customer service. The ballot box is one of the most useful (and overlooked) tools for retail stores to build a connection with their customer base.A ballot box is such a versatile tool because it can be used in a wide variety of contexts within your store. It is the type of product that you typically don’t think of until the fi
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional
Corporate ‘life’ is a nasty oxymoron.Jam-packed days, endless demands to do more with less, impossible goals, rally the troops, jump on a plane. Miss your kid’s birthday.You know these painful facts all too well. An existence? Yes. A path to a paycheck? Certainly. But, a life? A well-balanced, appropriately challenged life? No way.Is it any wonder that you are filled with dreams of escape? You’re not alone. Recent Conference Board surveys reveal that:• 40% of employees feel disconnected from their employers• Two-thirds of American workers do not feel motivated to drive their empl
As a business owner, you only want to promote positive feelings and emotions within your customers. You want a customer to feel welcomed and that their business is appreciated, and not a nuisance.
Rule 2: A professional attitude goes a long way
Once the staff noticed my presence, the crowd immediately dissipated and a cashier "graciously" gestured that I could come forward. No verbal greeting, or smile, or apology for a situation that was clearly unprofessional. The employee simply looked in my direction with a blank stare, waiting for my order. I ordered my cup of coffee and my donut. As she was preparing my coffee at the other end of the counter, she yelled back at me to find out what I wanted in my coffee, and thus forcing me to yell back "two milks please". The following words out of her mouth were to tell my how much the order came to.
Communication with a customer should be viewed as a transaction. The problem with many establishments is the incorrect perceptions that this transaction strictly monetary. In reality it should be viewed as a two way exchange of information ultimately ending with an exchange of money for services or products rendered. However, from start to finish this transaction should be viewed as an opportunity to gain the customer's trust and loyalty by being courteous and attentive to their requests and needs. It is true that all businesses are generally interested in making money, however customer retention should also be an important part of any business's bottom line. In this pa
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