Casual Articles - Business

Creating and Interpreting Behavior During an Employment Interview
Before conducting an interview, the interviewer must understand the fundamentals of behavior as it relates to the act of lying. During the interview, the interviewer must be concerned with whether or not a potential employee is telling the truth and accurately describing his or her background. A candidate may be able to lie successfully because the interviewer is not

ormance. Besides, if customers discover that their input is used to discipline employees, they may stop providing constructive feedback altogether.Continue… Measuring Customer Satisfaction - six steps in conducting a successful survey (Part 2 of 3)

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A New Travel
.com, .net, .org, .biz, .edu, .info, .int, .gov, .mobi, .aero. For many unsuspecting internet surfers, these dot whatever mean no greater than being an extension name of the websites they are visiting. They do not realize that these three letters coming after a period or dot serve a great function in the webbed world of internet.Top-level domain or the last pa

Even the best intentions in measuring customer satisfaction are subject to problems along the way. Temptations to avoid are:
Complacency — obtaining feedback is an ongoing process, not a one-time event. You cannot know what your customers want if you only ask them occasionally. Change is certain, and priorities do shift. The most successful companies are those that can detect and respond to customer changes quickly.
Analysis paralysis — when you get your feedback, don't analyze it to death. Many corporations have departments full of statisticians to determine the reliability and validity of the feedback; however, they never get around to doing anything with the data. In most cases, feedback will make it obvious what you are doing well and where you need to improve, so it's in your best interest to get started immediately.
Doing nothing with the feedback — nothing will do more to discourage feedback from your customers than not doing anything with their suggestions. You must show them that you appreciate their input as well as communicate to them what has changed as a result of their input. If they feel nothing has been done, then they think their efforts have been wasted and will not participate further.
Failing to listen to your experts — another valuable source of customer information is your employees. They deal with customers constantly and often have first hand knowledge on what the customers' "hot buttons" are. Too often employers ignore this valuable resource. Big mistake! Talking to your employees should be one of the first steps you take in gathering customer satisfaction data. That way you'll get a preliminary reading on potential problem areas so that you can focus your efforts when soliciting your customers for their feedback.
De motivating employees — customer feedback should not be used to punish employees. Instead, use it to detect areas for improvement. Improper training and lack of communication and direction are often the culprits of poor job performance. Besides, if customers discover that their input is used to discipline employees, they may stop providing constructive feedback altogether.
Continue… Measuring Customer Satisfaction - six steps in conducting a successful survey (Part 2 of 3)
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Keeping In Touch With Your Clients
In any business, keeping in touch with your clients is important. It is especially important if you are in a service or product related company. In order to get repeat order, referrals, and increase customer loyalty, the customer needs to remember your name and needs to know how to find you.Who to Follow Up With There are many people you would want to follow
nalyze it to death. Many corporations have departments full of statisticians to determine the reliability and validity of the feedback; however, they never get around to doing anything with the data. In most cases, feedback will make it obvious what you are doing well and where you need to improve, so it's in your best interest to get started immediately.
Doing nothing with the feedback — nothing will do more to discourage feedback from your customers than not doing anything with their suggestions. You must show them that you appreciate their input as well as communicate to them what has changed as a result of their input. If they feel nothing has been done, then they think their efforts have been wasted and will not participate further.
Failing to listen to your experts — another valuable source of customer information is your employees. They deal with customers constantly and often have first hand knowledge on what the customers' "hot buttons" are. Too often employers ignore this valuable resource. Big mistake! Talking to your employees should be one of the first steps you take in gathering customer satisfaction data. That way you'll get a preliminary reading on potential problem areas so that you can focus your efforts when soliciting your customers for their feedback.
De motivating employees — customer feedback should not be used to punish employees. Instead, use it to detect areas for improvement. Improper training and lack of communication and direction are often the culprits of poor job performance. Besides, if customers discover that their input is used to discipline employees, they may stop providing constructive feedback altogether.
Continue… Measuring Customer Satisfaction - six steps in conducting a successful survey (Part 2 of 3)
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Management - Customer Service
Customer service is always a hot topic. How many times have you gone to a business where the employees waiting on you appear to not care if you were there or not? How many times have you gotten your clothes back from the laundry with buttons crushed or you picked up a call-in order for dinner only to get home to find out it was wrong? These are all examples of poor cus
must show them that you appreciate their input as well as communicate to them what has changed as a result of their input. If they feel nothing has been done, then they think their efforts have been wasted and will not participate further.
Failing to listen to your experts — another valuable source of customer information is your employees. They deal with customers constantly and often have first hand knowledge on what the customers' "hot buttons" are. Too often employers ignore this valuable resource. Big mistake! Talking to your employees should be one of the first steps you take in gathering customer satisfaction data. That way you'll get a preliminary reading on potential problem areas so that you can focus your efforts when soliciting your customers for their feedback.
De motivating employees — customer feedback should not be used to punish employees. Instead, use it to detect areas for improvement. Improper training and lack of communication and direction are often the culprits of poor job performance. Besides, if customers discover that their input is used to discipline employees, they may stop providing constructive feedback altogether.
Continue… Measuring Customer Satisfaction - six steps in conducting a successful survey (Part 2 of 3)
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The #1 Job Search Mistake To Avoid: Not Preparing Your Mind!
Mental preparation is probably your most important task as you proceed in your job search. This not only needs to be worked on right from the start, but also on an ongoing basis.A healthy mindset is your best asset for the daunting task ahead. Here are some points to help you prepare mentally:1. Maintain positive self-esteem. You must believe in yourself
Big mistake! Talking to your employees should be one of the first steps you take in gathering customer satisfaction data. That way you'll get a preliminary reading on potential problem areas so that you can focus your efforts when soliciting your customers for their feedback.
De motivating employees — customer feedback should not be used to punish employees. Instead, use it to detect areas for improvement. Improper training and lack of communication and direction are often the culprits of poor job performance. Besides, if customers discover that their input is used to discipline employees, they may stop providing constructive feedback altogether.
Continue… Measuring Customer Satisfaction - six steps in conducting a successful survey (Part 2 of 3)
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Business Brokers and Valuations, a Comment
Business Brokers often double as business appraisers. I see a real problem with business brokers and their valuations teams it seems like a huge conflict of interest to me. Many times the business broker sales person is also a licensed business evaluator. But the job should be done by a CPA or a non-involved “Certified Business Appraiser” and not the same Business Bro
ormance. Besides, if customers discover that their input is used to discipline employees, they may stop providing constructive feedback altogether.Continue… Measuring Customer Satisfaction - six steps in conducting a successful survey (Part 2 of 3)
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