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Casual Articles - Customer Service - On A 1-10 Scale It Was 12.5
Construction management is one of the many occupations in the United States that has excellent employment opportunities. The opportunities will continue to escalate until 2014 because of the numerous employment openings are projected to exceed the number of qualified individuals who want to join the construction ma
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.<
So, you are dropped from a spaceship, told to infiltrate and await a signal from the Home Planet. In order to live, you have to get a job. Your space boss tells you “Get a job in Customer Service.”You suddenly have to acclimate yourself to a new environment, find a job with no skills and blend in so you are
The purpose of this trip was to meet with my mastermind group - Master Speakers International. We've been meeting four times a year for the last 10 years.
The city was great and the hotel was good but it didn't rate a 12.5 score.
Let me explain:
Pedro - he gets the 12.5!
He was the doorman. An extraordinary doorman. I couldn't help but notice all the little and positive things he did with his customers. He gave new meaning to the words customer service.
From the neck down he had a body like Woody Allen - maybe even smaller.
From the neck up he reminded me of Billy Crystal.
He was animated, energetic, and funny in a subtle way.
Last Wednesday, as Bernadette and I were going to dinner, a taxi pulled up and a 50 something guest greeted Pedro with, "Pedro, I'm back and it's so good to see you again. I have a gift for you."
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand. Nothing Ventured - Nothing Gained!
One thing is for sure if you keep doing what you did you will keep getting what you got.When I started my consultancy business I was struck by the reaction of people who knew me and knew my experiences and background. The reaction of my wife was totally supportive and my children were neutral. (they were goi
The city was great and the hotel was good but it didn't rate a 12.5 score.
Let me explain:
Pedro - he gets the 12.5!
He was the doorman. An extraordinary doorman. I couldn't help but notice all the little and positive things he did with his customers. He gave new meaning to the words customer service.
From the neck down he had a body like Woody Allen - maybe even smaller.
From the neck up he reminded me of Billy Crystal.
He was animated, energetic, and funny in a subtle way.
Last Wednesday, as Bernadette and I were going to dinner, a taxi pulled up and a 50 something guest greeted Pedro with, "Pedro, I'm back and it's so good to see you again. I have a gift for you."
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.<
If you have been at the job search process for a while a good way to make contact with a company is to follow up. If you have gone to the effort of making contact by sending them a resume or filling out an application the least you should do is make sure that they received your information.A great benefit to
From the neck down he had a body like Woody Allen - maybe even smaller.
From the neck up he reminded me of Billy Crystal.
He was animated, energetic, and funny in a subtle way.
Last Wednesday, as Bernadette and I were going to dinner, a taxi pulled up and a 50 something guest greeted Pedro with, "Pedro, I'm back and it's so good to see you again. I have a gift for you."
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.<
Do you have too many customers? Are you making too much money? Does everyone want to buy your products or services without even talking to you? If so, you must be miserable. Making a good living and having a sound business is only rewarding for people who really want to work. If your money-making business is r
He was animated, energetic, and funny in a subtle way.
Last Wednesday, as Bernadette and I were going to dinner, a taxi pulled up and a 50 something guest greeted Pedro with, "Pedro, I'm back and it's so good to see you again. I have a gift for you."
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.<
So many business leaders and MBA professors say that cutting prices actually hurts profits and it hurts the industry and no one wins. This may be well documented in industries where price competition was not applied correctly or one company started dumping into the market in order to increase market share, but if a
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.
No, when he waved his little fingers were fluttering like he was simultaneously playing the piano and conducting a symphony.
He greeted everyone like a long lost friend.
I asked him, "Pedro, what makes you so special to all of the guests at the hotel - everybody likes you so much?"
He responded with a great deal of humility. "I'm just a doorman," he said.
In a low-key way, which is hard for me to do, I repeated the question.
He said, "I just want everybody to be happy and have fun when they're here at the Westin Hotel."
He was always smiling.
He always had a bounce to his step.
His eye contact was strong and focused on his guests.
He is a small man with a large presence.
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an A
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