Casual Articles - Business

Quality Manufacturing Is A Team Sport
As an engineer, my job has never been to built it and sell it. If the product isn't any good, you build no brand loyalty and don't boost brand identity. But the job is not mine alone. From engineer to manager to production technician to the guy that sweeps the floor, quality begins with the figurative low man on the totem pole. To me it's very much like the butterfly effect or ripples on a pond. One thing ties to the next, ties to the next. It's all very synergistic. And that's no exaggeration. Now I'm not saying every facility should be as clean as a hospital, but if you start here it begins to build a "culture" within the facility. If the facility is allowed to lose its luster, the workers will soon lose the sense of pride they took in their environment. When this happens, they don't put as much value in the work they do. This leads to timeline issues and productio

not team members or employees?”

T-Shirt Printing
Through usage of a modernized technology, many familiar logos and phrases are worn on all our backs. From visiting concerts, to visiting Hell, to making political statements, T-shirts have grazed our backs since their debut by European soldiers in World War I. Not until after World War II were T-shirts considered acceptable to where standalone (not under another shirt) when such pioneers as John Wayne, Marlon Brando, and James Dean were famed to have worn them on nationally syndicated television. Since it’s debut, the T-shirt has gone through many different variations including tank tops, “wife beaters” muscle shirts, scoop neck shirts, and V-neck shirts. Throughout all this, transition from one style to the next, the concept of the T-shirt and the T-shirt printing process has remained the same.The commonly used process for T-shirt printing has been silk-screening, altho

I have been thinking about what makes a really great Customer Service experience and I have narrowed it down to about 7 things that make or break Excellent Customer Service Personnel.

This list is based on my own observations, travels and experiences. When I have good or bad encounters, I try to write down what I liked or disliked. I use those notes to write about what I have observed.

If you are a responsible for the Customer Service in your organization, you might get into the habit of taking notes wherever you go. You can then use them to train your personnel, or make changes to your own company mission statement or vision.

You might even send your Customer Service representatives to places that have exceptionally good or bad service so that they might see for themselves and understand what the difference is between good and GREAT!

So here is a list of 7 things that you might want to take a look at if you are interested in developing better Customer Service.

1. Are your personnel friendly? I don’t mean the “fake” friendly or the “work” friendly, I mean genuinely friendly. You could start by asking yourself “Would I want to spend time with them if they were not team members or employees?”

Express Yourself
Freedom of expression is one of our basic first amendment rights. It says that we are free to express ourselves however we see fit within reason. What better way to increase your business awareness than to apply your first amendment right to your promotional products? Promotional products are meant to raise awareness and increase traffic flow and when they are used correctly, increase your business. The more creative the promotional product, the more success they are capable of. First amendment rights are the most important in our society, so why not use them to make your promotions that much more successful?With technology exploding and everyone trying to be ahead of the curve, promotional products that are customized for new media are becoming very successful. In this day and age of iPod, Blackberry, and Mac’s, it seems like everyone is trying to make technology

write down what I liked or disliked. I use those notes to write about what I have observed.

So here is a list of 7 things that you might want to take a look at if you are interested in developing better Customer Service.

Writing A Great Resume, Part 2
TIP: Update your resume often. Be sure to add details of any training course, new interests and areas of responsibility.Continue to style your resume the way we did it before. Use Bold font for section headings. You might also want to underline them.TIP: For Speed-highlight the text to underline -- go to the top toolbar. You will see a button that looks like U (with a line under it). Click that button and it will underline your text.For each job and educational establishment, make the font of the first line larger than the lines below it. Choose a bold font style or a bolder font.Hightlight these lines -- go to the 'Format Menu' and select 'Tabs'. Type '2in' in the box as the tab stop position. Click 'ok'. The second half of these lines will now appear above each other. It might be neccessary to adjust the spacing to suit your text.TIP: When y

r own company mission statement or vision.

So here is a list of 7 things that you might want to take a look at if you are interested in developing better Customer Service.

Turning the Table: Questions for Your Interviewer
(DES MOINES, Iowa – January 26, 2005) The fateful final question of all interviewers may carry more weight than you would think. Upon hearing “Now, do you have any questions,” you are given a chance to show the quality of your character and interest in the company. No matter how well the interview went, passively responding to this question with a shake of the head and a polite smile will only communicate to the employer that you are not interested in inquiring about the job, the company, and your place within their organization. Your approach to this Question & Answer time will directly impact the interviewer’s assessment of you and the interview.When thinking of questions the first things that probably come to mind regard your salary, hours, vacation, and benefits. It is not a good idea to ask these types of questions during this time. It would only express to th

you might want to take a look at if you are interested in developing better Customer Service.

CMS and JCAHO Healthcare Security Requirements Summary
Every healthcare organization/hospital accepting payment for Medicare and Medicaid patients is required to meet certain Federal standards called “Conditions of Participation” (CoPs).These Federal requirements are promulgated by the Centers for Medicare and Medicaid to improve quality and protect the health and safety of patients. Compliance is based on surveys conducted by state agencies on behalf of the CMS. Conditions of Participation are regulatory standards hospitals agree to follow as a condition for receiving federal funding through the Medicare program.Under an agreement with CMS, State healthcare licensure agencies conduct surveys of hospitals and enforce compliance with CoPs and ensure that Conditions of Participation are being practiced. Hospitals and other healthcare facilities are subject to random onsite reviews. Unannounced surveys can result from pa

not team members or employees?”

Does their personality match the position in which they are working? There are certain things to look for like do they smile with their eyes when greeting someone? Is their demeanor on the phone the same as it is in person? Are they frequently surrounded by the smiling faces of customers and co-workers? Do they receive unsolicited compliments, cards and letters thanking them for their service?

Would they be the first one to eat if you were stranded on a desert island? If you answered yes to that question, why are they working in your Customer Service Department?

Do you use personality profiles in your employment screening process? You might want to consider implementing a personality profile test so that you don’t end up with a “thinker” type personality in a “touchy-feely” type position. You might want to have everyone take one now to see if there are some obvious mismatches.

2. Do they have excellent communications skills? If not, what are you doing to improve it? Are you offering classes, lunch and learn, or reimbursement for tuition at a local college?

If English is their second language, are you encouraging them to expand their skills by stimulating their pay package with incentives? (I used stimulating on purpose. Who wouldn’t want a stimulating pay package?)

And how about speaking skills? Why not pay for a membership in Toastmasters? Better yet, start a Toastmasters club at work. What better way to grow and devel

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Follow the rules on how to get the best impression by the Employer to get the job.

Take your company manual, find the pages that cover 'company policy' rip them out of your manual and throw them away. Then you'll be able to start looking after your customers with common sense and doing what's best for them.

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