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Casual Articles - Are Your Employees Empowered To Provide World-Class Customer Service?
So you are looking to build passive income. We all would like to work from home, and live the high life. However most of us fail to do just that. That’s why we spend countless hours searching online looking for that perfect business or program that claims to be “The One”.The truth is nothing is going to work for you in less YOU put some type of work into it. I would like to just point out that there is no easy way to make money online, and there is
2) Customers are happier. This should really be t
Since the internet has become such a large part of our lives, it is becoming more important to know everything about computers and the web. Unfortunately, if you are computer illiterate, the future does not look good for you. Computer training has become a necessity in the workplace, especially in internet related fields. Luckily, there are tips on how to further your career with the right software training.The first thing you need to do is look at your career an
The companies that have a “mystique” around their customer service reputations have empowered their employees to think “outside the box” when it comes to taking care of their customers. They combine a belief with their commitment to customer service with trust in the employees’ judgment and the results are quicker customer resolutions to problems. There are numerous reasons that empowered employees lead to better customer service. Here are a few.
1) Problems are solved quicker. Take an example of a non-empowered employee handling a customer complaint in person. If the customer asks for something which is non-standard, something as basic as a refund without a receipt, the employee typically gets a supervisor. The problem is usually explained again by the customer resulting in a possible request to a manager to get the issue resolved. Time is wasted that could be spent on other customers. Take the same instance with an employee empowered to make a decision. The customer is handled quickly, the manager never needs to be involved, and the customer is happy. Additionally, the happy customer probably tells a few people about the service, which is the best advertising a company can have.
2) Customers are happier. This should really be th
One of the biggest challenges for staffing company owners is meeting payroll. Employees must be paid every week – without exception. However, paying employees can be very difficult if an agency does not have predictable or reliable cash flow. What is worse, waiting for a payment from a slow paying client can seriously jeopardize the agency’s ability to function.This situation, unfortunately, is quite common in the staffing industry.What is the solution? Wh
1) Problems are solved quicker. Take an example of a non-empowered employee handling a customer complaint in person. If the customer asks for something which is non-standard, something as basic as a refund without a receipt, the employee typically gets a supervisor. The problem is usually explained again by the customer resulting in a possible request to a manager to get the issue resolved. Time is wasted that could be spent on other customers. Take the same instance with an employee empowered to make a decision. The customer is handled quickly, the manager never needs to be involved, and the customer is happy. Additionally, the happy customer probably tells a few people about the service, which is the best advertising a company can have.
2) Customers are happier. This should really be t
When it comes time set up a budget for your advertising, I have a simple rule of thumb: whatever it takes.Okay, maybe I’m being a bit flippant, but after three decades in advertising that’s almost the best I can do. I could give you the standard answer that most marketing textbooks offer. An average business should allocate about between two to five percent of your gross revenue. A startup or new business might have to do double that the first
1) Problems are solved quicker. Take an example of a non-empowered employee handling a customer complaint in person. If the customer asks for something which is non-standard, something as basic as a refund without a receipt, the employee typically gets a supervisor. The problem is usually explained again by the customer resulting in a possible request to a manager to get the issue resolved. Time is wasted that could be spent on other customers. Take the same instance with an employee empowered to make a decision. The customer is handled quickly, the manager never needs to be involved, and the customer is happy. Additionally, the happy customer probably tells a few people about the service, which is the best advertising a company can have.
2) Customers are happier. This should really be t
There is nothing better than knowing the leadership of an organization values the people it hired. If the staff and employees are diverse, it makes the responsibilities of the leader even more important.An effective leader understands their success depends upon their ability to get all the moving parts of the organization working for the same cause. That cause being maximum efficiency and productivity of the employees.Diversity is an inside job because unl
2) Customers are happier. This should really be t
Making money and corrupting the morals of a minor at the same time is not my idea of ethical advertising. Recently a television ad depicted a small boy breaking a window so the owner's wife could upgrade to their own style of window. There were several messages inherent in this ad that bother me.First, it says that it is O.K. to destroy other people's property if the owner gets someone else to do it. It's like arson, but without the fire. Then, if you lie to
2) Customers are happier. This should really be the number one reason to empower employees to make decisions. When your customers know that their issues are going to be dealt with quickly, they are going to be happier and more loyal.
3) It saves your company money. Most companies miss this by worrying that their employees will “give away the store”. Employees who use their best judgment tend to make reasonable decisions to deal with customer issues. Compassionate coaching will help with the instances where another decision should have been made, but in the long run, studies support that fact that it usually costs five to ten times the cost to acquire a new customer than to save an existing one!
4) Your employees are happier. Empowered employees feel trusted. Who wouldn’t prefer to work for a company that puts trust in their employees?
Perhaps the best example of empowered employees is the retail chain Nordstrom. Nordstrom has an employee handbook that is given to each new employee upon their first day with the company. It is 75 WORDS long. The gist of the instructions is “use your best judgment in all situations. There are no more rules”. In other words, Nordstrom states that employees have been selected based in large part on their demonstrated ability to make good
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