Casual Articles - Business

Never Assume
We have all heard the old adage, "Never Assume," but, of course, we do it anyway. We run our lives on assumptions. When we drive to work we assume people on the other side of the road will stay there. We assume the paycheck will come on the expected day. We assume others will do their job or do what they say. We are always assuming. What "Never assume" really means is that we need to be aware of our assumptions and often, test them. This is of great importance to any organization that considers itself a learning organizati

ies, overtime, bonus, commission, medical benefits, insurance, etc. Customers likes to do business with companies that treat them like kings. When a company offers great customer services, not only will customers return but would also spread words among friends and families. That’s one contributing factor to how a company is to build to last. When you are nice to others, others will be nice to you. What goes around will come around.

Career as a Car Wash Consultant
Having a career as a car wash consultant can be very rewarding as there are always new car washes going in and one of the 43,000 carwashes in the United States will always need your assistance. How is the pay for a carwash consultant? Well that depends on what kind of a deal you can make with each client and it also has a lot to do with your time availability and if you are willing to travel.There are some carwash consultants who do not travel much and rely on the phone, fax, email and other electronic communications

Everyone knows that customer service is important. However, most are clueless about how customer service can have a direct impact in their lives. If everyone knows customer service is important, why do most of us only pay lip service to it or adopt a lukewarm attitude towards providing an excellent customer service?

This is a true story that happened today.

I walked into a well-known electrical store with full intention to cart back 2 standing fans that very moment. The spacious outlet was quite empty with just a few lingering customers browsing around; I thought the purchase would be a breeze. I was deadly wrong.

I saw a suitable model but there were no sales consultants there. I looked at the customer service counter and noticed more than 10 sales consultants sitting or standing there, resting or chatting. I waved at them, and gesturing towards my ideal fan, the eager consumer that I was at that time. A few saw me but never bothered to stand up. Then, one with a tie, probably the supervisor, looked at me and then back to his staff, “Hey, someone go help that lady.” A woman in her mid-thirties reluctantly got up and came to me,” Yes, what you want?” There was no smile, no friendliness. I asked for the price and her answer was curt and short, “This one $99, no discount.” Without waiting for me to utter another word, she headed back to her team and start chatting away. Well, I walked out as my money is no good here.

This is so ironic when this store paid its advertising agency an obscene amount of money on TV commercials, full-colour press advertisements, promotional booklets to attract customers and when the customer actually walks in, she is ignored. The marketing communications maxim of "A.I.D.A." states that your campaign needs Attract attention in order to arouse sufficient Interest to create a Desire to own and thereby induce Action. I was attracted by the sales ad, curious to find out more choices in store, definitely want 2 fans and took time to pop by. Their campaign is successful but it did not make them the sale. In fact, it wasted good money on advertising campaign. What went wrong? Absolutely, definitely, on site customer service!

Customer service is more than a smile, more than acknowledging a customer. These days, products are fast becoming commodities with few differentiations. What would make the distinction is the brand value and customer relationship management. A strong brand is a promise to the customer, it is a differentiating factor that distinguishes your products from other offerings in the market. More importantly, it also enables the company to build customer loyalty as the people will remember the brand and its quality. While CRM creates and sustains customer loyalty as well as promoting customer retention. The core value is in increasing customer value while reducing the cost of sales. And this store just increased it's cost by ignoring customer!

Customer service concepts aside, I cannot understand how these sales consultants could ignore a customer. Customers are the ones that pay their boss who in turn pay for their salaries, overtime, bonus, commission, medical benefits, insurance, etc. Customers likes to do business with companies that treat them like kings. When a company offers great customer services, not only will customers return but would also spread words among friends and families. That’s one contributing factor to how a company is to build to last. When you are nice to others, others will be nice to you. What goes around will come around.

Making the Switch to a Pharmaceutical Sales Career
The pharmaceutical industry is one of the most lucrative business sectors as evidenced by its $550 billion global industry revenue in 2004. As such, many careers have been developed to cater to the varying needs of the industry. One good example of such a career option is pharmaceutical sales, which is believed to be one of the most sought-after careers in the job market today.The reason behind this trend is that pharmaceutical sales offers extraordinary salary potential, which may go as high as six-figures annually.

nts sitting or standing there, resting or chatting. I waved at them, and gesturing towards my ideal fan, the eager consumer that I was at that time. A few saw me but never bothered to stand up. Then, one with a tie, probably the supervisor, looked at me and then back to his staff, “Hey, someone go help that lady.” A woman in her mid-thirties reluctantly got up and came to me,” Yes, what you want?” There was no smile, no friendliness. I asked for the price and her answer was curt and short, “This one $99, no discount.” Without waiting for me to utter another word, she headed back to her team and start chatting away. Well, I walked out as my money is no good here.

Get Help to Update Your Resume
Even if you are not looking for a new job it is a good idea to keep your resume updated because you never know when the right opportunity will come up. By getting some help writing your resume, you can dramatically improve the quality of your resume. It doesn’t matter if it is a friend or a professional service that helps you write your resume because the advantages of having someone take a glance and quick pens to your resume on your behalf are amazing. It is particularly difficult for most people to really evaluate themse

full-colour press advertisements, promotional booklets to attract customers and when the customer actually walks in, she is ignored. The marketing communications maxim of "A.I.D.A." states that your campaign needs Attract attention in order to arouse sufficient Interest to create a Desire to own and thereby induce Action. I was attracted by the sales ad, curious to find out more choices in store, definitely want 2 fans and took time to pop by. Their campaign is successful but it did not make them the sale. In fact, it wasted good money on advertising campaign. What went wrong? Absolutely, definitely, on site customer service!

Career Choices; Are Franchisors Deceptive in Selling Franchises?
Most of us at one time or another have considered starting a business of our own and perhaps considered one of the 3,000 franchises available in the United States. Many say that franchisors are deceptive in their offerings yet as a Board of Director Member of the American Franchisee and Dealers Association, I never found this to be the case. Sure there were cases where a salesman may have over sold a unit, but this was certainly not the franchisors policies.After all a Franchise is like a marriage and starting out on

tions. What would make the distinction is the brand value and customer relationship management. A strong brand is a promise to the customer, it is a differentiating factor that distinguishes your products from other offerings in the market. More importantly, it also enables the company to build customer loyalty as the people will remember the brand and its quality. While CRM creates and sustains customer loyalty as well as promoting customer retention. The core value is in increasing customer value while reducing the cost of sales. And this store just increased it's cost by ignoring customer!

Are You Losing Your Edge?
Challenge for working professionals todayIf you are reading this, I expect you are a working professional.The world has changed and so is the professional field.Today, maybe you are also a doctor, accountant, lawyer or whatever title you may hold. That does not matter. My cousin is a doctor and now worries he may be cut off because the government is downsizing.Is professional destination a guarantee for success, money or fame?As mentioned in "Rich Dad Poor Dad", the industrial age has pas

What does customer service depend upon? The company must have customer friendly policies set from the top and these executives must see that the policies are seriously being carried out both internally and externally. If the staff does not know the value of customer service, is ignorant about how to retain customer loyalty or reluctant to provide that "extra mile", the sincerity will not shine through the smiles and greetings. Don’t you detest those mechanical and almost robotic words with absolutely no warmth and meaning in them?

More importantly, don't you just hate it when you went all the way there and had to go back empty-handed?

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There is never a bad time to seek academic guidance in your courses. Professors love when students drop by for office hours to discuss assignments or questions. This article teaches you when to seek guidance.

With every resignation that takes place throughout the world - from waitress to CEO - there's a percentage of employees who unknowingly, set themselves up for a fall. Only too late do they realize the damage they've done to themselves and their career.

A change management programme succeeds only when the change in processes and outcomes become embedded in day-to-day business. For a change programme to be embedded into day-to-day business, a critical mass of employees and managers must be emotionally tied to the change in business outcomes and the change in processes which deliver the change in outcomes.

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