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Casual Articles - The Forgotten Customer
One of the biggest challenges for staffing company owners is meeting payroll. Employees must be paid every week – without exception. However, paying employees can be very difficult if an agency does not have predictable or reliable cash flow. What is worse, waiting for a payment from a slow paying client can seriously jeopardize the agency’s ability to fun
The significant difference between internal and external customers is: Who's writing the check? Because management writes the checks to our internal custom
I’ve been an advertising consultant to thousands of businesses over the past 35 years. During that period, I listened to various companies bemoan the fact that another competitor was entering their marketplace. I asked them why that was a problem, and they usually explained how the new guy would probably take away some of their customers. If this ap
Studies show that 70% of lost customers depart not because of price or quality issues. They are lost because they didn't like the human side of doing business.
What does this say about the value of internal customers? In the case of both types, isn't it usually more cost effective to keep an existing one than to attempt to find a new one?
So one could argue that it makes sense for management to compete, schmooze and maybe even bend over backwards with equal vigor for both kinds of customers, right? How often is management's attitude the same toward delighting both types? What keeps this from happening?
The significant difference between internal and external customers is: Who's writing the check? Because management writes the checks to our internal custome
The title indicates the most important words in real estate. As I have just found out, it is very important in business also.You would think that a company that does all its business on the Internet could be located anywhere. To some extent that is true. However, it should, at the very least, be located in the country where you live.Heaven he
Studies show that 70% of lost customers depart not because of price or quality issues. They are lost because they didn't like the human side of doing business.
What does this say about the value of internal customers? In the case of both types, isn't it usually more cost effective to keep an existing one than to attempt to find a new one?
So one could argue that it makes sense for management to compete, schmooze and maybe even bend over backwards with equal vigor for both kinds of customers, right? How often is management's attitude the same toward delighting both types? What keeps this from happening?
The significant difference between internal and external customers is: Who's writing the check? Because management writes the checks to our internal custom
You may not know it, but almost everything around you was made through plastic injection molding – the mouse you are using to surf, containers you use to store leftover food, etc.You see, plastic injection molding is the most important process in the manufacturing of plastic parts. It is done by forcing melted plastic in to a mold cavity until it co
What does this say about the value of internal customers? In the case of both types, isn't it usually more cost effective to keep an existing one than to attempt to find a new one?
So one could argue that it makes sense for management to compete, schmooze and maybe even bend over backwards with equal vigor for both kinds of customers, right? How often is management's attitude the same toward delighting both types? What keeps this from happening?
The significant difference between internal and external customers is: Who's writing the check? Because management writes the checks to our internal custom
Cost estimation is always a crucial topic in many industries. For converters, it may be one of the keys to success… or to failure.The estimation comes into play for several reasons: to prepare production budgets, for cost management and to define the prices and to make offers to customers.Here we want to concentrate our attention on the probl
So one could argue that it makes sense for management to compete, schmooze and maybe even bend over backwards with equal vigor for both kinds of customers, right? How often is management's attitude the same toward delighting both types? What keeps this from happening?
The significant difference between internal and external customers is: Who's writing the check? Because management writes the checks to our internal custom
"Even those professionals that really welcome change and are energized by it also find it difficult and stressful to deal with." –Hank Paulson, chief executive of Goldman Sachs Group and U.S. Treasury Secretary nominee.THE PROBLEM: Although some people like making changes, no one likes being changed.Generally, change management issues focus o
The significant difference between internal and external customers is: Who's writing the check? Because management writes the checks to our internal customers they are viewed and treated differently than those who pay us. We inherently feel that the paycheck should be enough. Too often, loyalty is assumed rather than earned. And how does that mindset really work when it comes to attracting the best? When your internal customers don't like the human side of your business, what happens with those who do write the checks? Regardless of who writes the check, when loyalty of internal customers is lost, cash flow is jeopardized.
The CEO of one highly effective organization uses a sports tournament analogy to describe how they have successfully attracted and maintained a core of special internal customers:
We used have an Open. Now it's an Invitational.
Their Invitational reputation attracts the top candidates and they choose from the best of the best. In turn, customers have flocked; to the frustration of their competitors who have lost out both internally and externally. The law of attraction continues to drive their successful, steady growth.
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