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  • Casual Articles - Customer Service Tips - Serving Without Burnout

    Don't Get Scammed
    I've got a confession to make... I was scammed by a company promising me I can stay at home and type data into forms and make over two hundred dollars a day.There are a lot of scams going on out there, these are just a couple of scams to be on the look out for.Scam #1 You Won The Lottery!This is an e-mail scam from a person or company informing you that you have just won the lottery. Payment is required to get your huge unsolicited lottery winni
    the time and that means..." Turn it around, re-writing it as the opposite.

    EXAMPLE: The belief "I have to accede to all their demands" becomes "I do not have to accede to all their demands." It could even be stated, "I do not have to accede to any of their demands" or "I have to NOT accede to all their demands."

    Notice how it feels to play with these reversals. Are any of these statements as true

    Columbus Voyage a Tribute to Diversity
    Arranging for the voyage was a long process for Columbus as he tried to find funding in Portugal, Italy, and Spain. The journey was planned by a committee in Lisbon, Portugal. Led by Joseph Diego Mendes Vezinho, a Jewish scientist that later converted to Christianity, a nautical plan was developed using newly created star charts and maps developed by Muslim navigators.The diversity continued when it was time to fund the trip. Columbus sought finances from several
    Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.

    If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.

    Write down the statement, "I have to satisfy all my customers all the time, and that means..."

    EXAMPLE: "I have to satisfy all my customers, and that means that I need to accede to all of their requests. Since I can't possibly do that, I'll either go bankrupt or burn-out or get a reputation for bad service."

    Next, ask yourself what happens to you when you believe this. How do you feel? How do you behave toward yourself, your customers, your employees? What additional beliefs do you hold?

    EXAMPLE: "When I believe that, I feel like a phony because I know I cannot possibly meet all my customer's demands even though I pretend to give good service. I feel defensive and resentful because it is not possible to live up to this. I feel cornered and I sometimes strike out or shut down."

    Breathe, you're half-way there!

    Without trying to change your thoughts or beliefs, ask yourself, "Who or how would I be if I did not have this thought?"

    EXAMPLE: "I'd feel free. I'd be curious about what customers had to say because it might help me do better work. I'd look forward to making my best offer in response."

    Now, look at your original belief, the part that you wrote after, "I have to satisfy all my customers all the time and that means..." Turn it around, re-writing it as the opposite.

    EXAMPLE: The belief "I have to accede to all their demands" becomes "I do not have to accede to all their demands." It could even be stated, "I do not have to accede to any of their demands" or "I have to NOT accede to all their demands."

    Notice how it feels to play with these reversals. Are any of these statements as true

    Cost Effective Advertising from a South African Perspective
    The price of a newspaper would be beyond the reach of the average wage earner if it were not for advertising. The major portion of production costs is covered by the fee charged for advertising, thus making newspapers affordable to the public.The cost of advertising is alarmingly high but the charge varies according to the publications circulation figures, its size and the complexity of the advertisment.Every newspaper carries a smalls section, so called bec
    , "I have to satisfy all my customers all the time, and that means..."

    EXAMPLE: "I have to satisfy all my customers, and that means that I need to accede to all of their requests. Since I can't possibly do that, I'll either go bankrupt or burn-out or get a reputation for bad service."

    Next, ask yourself what happens to you when you believe this. How do you feel? How do you behave toward yourself, your customers, your employees? What additional beliefs do you hold?

    EXAMPLE: "When I believe that, I feel like a phony because I know I cannot possibly meet all my customer's demands even though I pretend to give good service. I feel defensive and resentful because it is not possible to live up to this. I feel cornered and I sometimes strike out or shut down."

    Breathe, you're half-way there!

    Without trying to change your thoughts or beliefs, ask yourself, "Who or how would I be if I did not have this thought?"

    EXAMPLE: "I'd feel free. I'd be curious about what customers had to say because it might help me do better work. I'd look forward to making my best offer in response."

    Now, look at your original belief, the part that you wrote after, "I have to satisfy all my customers all the time and that means..." Turn it around, re-writing it as the opposite.

    EXAMPLE: The belief "I have to accede to all their demands" becomes "I do not have to accede to all their demands." It could even be stated, "I do not have to accede to any of their demands" or "I have to NOT accede to all their demands."

    Notice how it feels to play with these reversals. Are any of these statements as true

    Can We Live Without LIFO?
    1st it was Sarbanes Oxly --- The Sarbanes-Oxley Act of 2002 commonly called SOX or Sarbox; is a United States federal law passed in response to a number of major corporate and accounting scandals including those affecting Enron, Tyco International, and WorldCom. The legislation is wide ranging and establishes new or enhanced standards for all U.S. public company boards, management, and public accounting firms. Some believe the legislation was necessary and useful, others
    your customers, your employees? What additional beliefs do you hold?

    EXAMPLE: "When I believe that, I feel like a phony because I know I cannot possibly meet all my customer's demands even though I pretend to give good service. I feel defensive and resentful because it is not possible to live up to this. I feel cornered and I sometimes strike out or shut down."

    Breathe, you're half-way there!

    Without trying to change your thoughts or beliefs, ask yourself, "Who or how would I be if I did not have this thought?"

    EXAMPLE: "I'd feel free. I'd be curious about what customers had to say because it might help me do better work. I'd look forward to making my best offer in response."

    Now, look at your original belief, the part that you wrote after, "I have to satisfy all my customers all the time and that means..." Turn it around, re-writing it as the opposite.

    EXAMPLE: The belief "I have to accede to all their demands" becomes "I do not have to accede to all their demands." It could even be stated, "I do not have to accede to any of their demands" or "I have to NOT accede to all their demands."

    Notice how it feels to play with these reversals. Are any of these statements as true

    Role of HRD in Retailing
    HR – Process in RetailingHuman resource being the key element in retailing, who is acting as an interface between the consumer and the retailer, if the retailer is distribution point of the product sold in his store, the employee blends and delivers products with a smile contributing excellence in customer service in the store. This categorically makes a difference in shoppers visiting a store. At many cases the consumers visit a retail store which provides better
    >

    Without trying to change your thoughts or beliefs, ask yourself, "Who or how would I be if I did not have this thought?"

    EXAMPLE: "I'd feel free. I'd be curious about what customers had to say because it might help me do better work. I'd look forward to making my best offer in response."

    Now, look at your original belief, the part that you wrote after, "I have to satisfy all my customers all the time and that means..." Turn it around, re-writing it as the opposite.

    EXAMPLE: The belief "I have to accede to all their demands" becomes "I do not have to accede to all their demands." It could even be stated, "I do not have to accede to any of their demands" or "I have to NOT accede to all their demands."

    Notice how it feels to play with these reversals. Are any of these statements as true

    How To Avoid Getting Unsolicited Email
    Should you gotten hundreds of emails and wondered how do they get into your inbox? You might think that someone you subscribed with had sold your email for a buck profit.Well. dear valued reader, you're wrong in that aspect. No one in his or her right mind. Or any Internet vendor will commit such horrendous and stupid act. Why? Insomuch as an opt-in lists is a precious asset for anyone doing business on the Internet.Let's say I'm an Internet user and I ju
    the time and that means..." Turn it around, re-writing it as the opposite.

    EXAMPLE: The belief "I have to accede to all their demands" becomes "I do not have to accede to all their demands." It could even be stated, "I do not have to accede to any of their demands" or "I have to NOT accede to all their demands."

    Notice how it feels to play with these reversals. Are any of these statements as true (or maybe more true) than your original belief?

    For me, all three statements are at least as true as the original. After all, we're each responsible for our own businesses, and that includes being at choice about how to respond to a customer demand or request.

    Sometimes we might find that saying yes to a customer demand is bad for business because it is out of line with what the business really offers or with the resources at hand. In addition, we can notice that saying yes to a customer all the time without pausing to reflect turns the customer into a tyrant or a dictator. Is this really a good way to treat your customers?

    Let's not turn customers and clients into demanding children. Instead, let's treat them with dignity, respect, and balance. Let's make clear, clean, and complete commitments to them that outline what we can do, by when, and under what circumstances. Let's respond to their complaints with integrity, dignity, curiosity, and a commitment to resolution that serves both parties.

    That might mean referring a customer to someone who can better meet their needs. It might mean clarifying your policies and promises so that, in the future, customer expectations match the reality of what you deliver. It might mean saying no to the request while saying yes to the requestor: "Yes, I value your patronage. It does not work for my business to provide that service at that price, however we are ideally suited to doing this other thing for you at a price I think you will like."

    The bottom line is that when you examine your hidden beliefs and challenge them you can open up a bigger playing

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