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Casual Articles - Wow - Super Hero Service
After completing their translation training programmes at higher professional education or university level, many students can’t wait to set up as a freelance translator. However, gaining a foothold as a freelancer in a very competitive translation market may turn out to be a pretty complicated business. Translation agencies are not usually keen on contracting inexperienced translators, business clients are difficult to find without commercial tools, and the tax authorities won’t just accept anyone as a self-employed person. So what do you need to do to set up shop as a successful freelance translator?Translation agencies
Customer Service Superheroes overcome problems. What are the challenges in your credit union that need overcoming? What solutions will leave your members pointing from a distance and cheering at the results? List 4 recurring aggravations for your me
Our world seems confused right now! Should we move forward or stay right where we are? Who knows the answers?Confusion is an opportunity to stop and refocus. It is a warning signal our mind sends us saying "HELP! Do something different!" So what does our brain want and how can we refocus?Here are 7 steps to assist this process.1. STOP The definition of insanity of doing the same thing over and over and expecting different results. So STOP the insanity!2. WRITE Put all the scrambled thoughts onto paper. Would you rather be swept up in the churn of the tornado or safely watch the event from the next to
Isn’t it great to hang up the phone when you’ve spoken with a live person who had just the right solution to your problem? Doesn’t it paste a grin on your face when a clerk miraculously ferrets out the last model in the store to replace the defective item you are returning?
These days, encountering someone who does his or her service job well seems like a pleasant, all too infrequent, occurrence to be savored like a great cup of coffee. Although businesses train and train to improve out front customer service, these people appear like heroes to us in the vast wasteland of non-service. Heroic customer service brings us back. It adds great value to the success of any business.
A hero is a champion, a fighter for what should be. Simply, a hero is someone who is able to take care of a situation that needs fixing! Good customer service is exactly that; someone who makes the effort to “get ‘er done” for us!
Last week, I ran across (Ta-dah!) SUPERHERO customer service!
To qualify for SUPERhero, a hero must change things quickly, almost effortlessly when no one else can find the solution. Somehow an ordinary person swoops in to suddenly change the world and make everything exactly as it should be! How cool is that??
I found superhero service in a very uncomfortable place. One morning, packing to go out of town on business for the week, a tooth started to throb. After an hour of trying to ignore it and hope it would go away, I called my dentist, to see if she could squeeze me in for an x-ray and drugs to get me through until I could see the specialist who did root canals when I returned. (Assuming I could get on their schedule.)
The receptionist invented an opening for me before lunch the next day and called in prescriptions for antibiotic and pain medication I could take immediately so that I could sleep. When I arrived, Dr. Bauer verified that I needed a root canal and explained that this inflammation could cause a problem during air pressure changes on my flight later that day. My superhero dentist slipped into her costume (her latex gloves and mask) and preceded do the root canal herself, giving up her lunch hour, solving my problem and leaving me with my mouth open in more ways than one!
Will I refer her and her office to everyone I can? Will I continue to be her patient even after I’ve moved a couple of hours away? You bet! Her super hero powers have obviously affected her office staff. From the receptionist who took my call to the exit administrator who found a date for the follow up appointment the day after I returned to town: Zap! Problems solved. I walked away numb but (kind of) smiling!
Customer Service Superheroes overcome problems. What are the challenges in your credit union that need overcoming? What solutions will leave your members pointing from a distance and cheering at the results? List 4 recurring aggravations for your mem
Did you hate school? You couldn’t wait to get out into the world to earn a living and felt everything you were learning just did not relate to real life. If you can identify with this, it may come as a bit of a shock to discover that lifelong learning is now something which should be on everyone’s agenda. Information and knowledge have become essential commodities since the late 20th century, irrespective of which career an individual is involved in.And if that isn’t bad enough, technology is moving at such a rapid pace that it is difficult for consumers, never mind experts to keep up. Not long ago there were millions out there
A hero is a champion, a fighter for what should be. Simply, a hero is someone who is able to take care of a situation that needs fixing! Good customer service is exactly that; someone who makes the effort to “get ‘er done” for us!
Last week, I ran across (Ta-dah!) SUPERHERO customer service!
To qualify for SUPERhero, a hero must change things quickly, almost effortlessly when no one else can find the solution. Somehow an ordinary person swoops in to suddenly change the world and make everything exactly as it should be! How cool is that??
I found superhero service in a very uncomfortable place. One morning, packing to go out of town on business for the week, a tooth started to throb. After an hour of trying to ignore it and hope it would go away, I called my dentist, to see if she could squeeze me in for an x-ray and drugs to get me through until I could see the specialist who did root canals when I returned. (Assuming I could get on their schedule.)
The receptionist invented an opening for me before lunch the next day and called in prescriptions for antibiotic and pain medication I could take immediately so that I could sleep. When I arrived, Dr. Bauer verified that I needed a root canal and explained that this inflammation could cause a problem during air pressure changes on my flight later that day. My superhero dentist slipped into her costume (her latex gloves and mask) and preceded do the root canal herself, giving up her lunch hour, solving my problem and leaving me with my mouth open in more ways than one!
Will I refer her and her office to everyone I can? Will I continue to be her patient even after I’ve moved a couple of hours away? You bet! Her super hero powers have obviously affected her office staff. From the receptionist who took my call to the exit administrator who found a date for the follow up appointment the day after I returned to town: Zap! Problems solved. I walked away numb but (kind of) smiling!
Customer Service Superheroes overcome problems. What are the challenges in your credit union that need overcoming? What solutions will leave your members pointing from a distance and cheering at the results? List 4 recurring aggravations for your me
Debt consolidation is the process taking all the debt that a person has accumulated and consolidating it into one single payment. Interest rates are usually lower, as is the monthly payment. Several nonprofit organizations have come forward providing resources to consolidate debt for those who are overburdened and in need of financial help. They can unify various debts like home mortgage loans, credit card debts, student loan debts, automobile loans, etc. into a single entity and pay it to the creditor on a monthly basis.A common misconception regarding nonprofit debt consolidation companies is that the state or federal governme
I found superhero service in a very uncomfortable place. One morning, packing to go out of town on business for the week, a tooth started to throb. After an hour of trying to ignore it and hope it would go away, I called my dentist, to see if she could squeeze me in for an x-ray and drugs to get me through until I could see the specialist who did root canals when I returned. (Assuming I could get on their schedule.)
The receptionist invented an opening for me before lunch the next day and called in prescriptions for antibiotic and pain medication I could take immediately so that I could sleep. When I arrived, Dr. Bauer verified that I needed a root canal and explained that this inflammation could cause a problem during air pressure changes on my flight later that day. My superhero dentist slipped into her costume (her latex gloves and mask) and preceded do the root canal herself, giving up her lunch hour, solving my problem and leaving me with my mouth open in more ways than one!
Will I refer her and her office to everyone I can? Will I continue to be her patient even after I’ve moved a couple of hours away? You bet! Her super hero powers have obviously affected her office staff. From the receptionist who took my call to the exit administrator who found a date for the follow up appointment the day after I returned to town: Zap! Problems solved. I walked away numb but (kind of) smiling!
Customer Service Superheroes overcome problems. What are the challenges in your credit union that need overcoming? What solutions will leave your members pointing from a distance and cheering at the results? List 4 recurring aggravations for your me
Every time you hear someone say “May I have one of your business cards?" you should get excited. I know I do. That’s because I LOVE my cards. I spent thousands of dollars on printing, several hours on designing and went through 10 different layouts until I got them right.And it was all worth it.A business card is an entrepreneur’s best friend, his most valuable marketing tool and an essential element to becoming UNFORGETTABLE. Unfortunately, too many people have business cards that simply blend into the multitude of cookie cutter crap. And that’s a shame, because a business card is more powerful than you think.
Will I refer her and her office to everyone I can? Will I continue to be her patient even after I’ve moved a couple of hours away? You bet! Her super hero powers have obviously affected her office staff. From the receptionist who took my call to the exit administrator who found a date for the follow up appointment the day after I returned to town: Zap! Problems solved. I walked away numb but (kind of) smiling!
Customer Service Superheroes overcome problems. What are the challenges in your credit union that need overcoming? What solutions will leave your members pointing from a distance and cheering at the results? List 4 recurring aggravations for your me
The word ‘KISS’ sent a tingling sensation down under your heart. Frankly, I wake up everyday in my life in search of a KISS. And where I find it daily from two guys, all the way down to Silicon Valley. It is called the ‘Google’.Can you imagine, if the KISS is so hot and most wanted, why most of business executives and CEOs keep running away from it? Well, all the management Guru are still to find and I am certainly not running away from a KISS.What is KISS? It is “Keep it Simple, Stupid”. It is a business idea which has done wonder in numerous businesses but still strategist and planner keep running away from KISS.
Customer Service Superheroes overcome problems. What are the challenges in your credit union that need overcoming? What solutions will leave your members pointing from a distance and cheering at the results? List 4 recurring aggravations for your members then pass out capes and masks to brainstorm how a SUPER hero would right the wrong and solve that problem!
Take your cues from comic book superheroes. They: 1. SOLVE PROBLEMS. They use their powers to quickly change things that upset, threaten or frighten us. Overcoming problems is the mainstay of every comic book hero we worshiped as kids. 2. FOCUS. Whether heat vision or super strength, the power is focused and effective, zeroing in on the problem with unmatched intensity. Unmatched meaning, no one else does it that way! 3. MOVE QUICKLY. The most important word is “quickly.” No one ever got excited reading about “Consistent Man” or “Tenacious Woman”! Although these are excellent attributes, the special gifts, talents and powers of the superhero always overcome a challenge NOW. Not when the office opens on Monday at 8:00 or when a manager becomes available. Now.
While you’re at it: 1. Super heroes always wear a costume. Customer service superheroes leave behind a memory of your credit union name or logo emblazoned on the shirt under that smile.
· A special pin, hat or flamboyant costume piece sets them apart and makes them memorable. We want members to remember the awesome service, but we especially want them to remember WHERE they got that fabulous service!
2. Assemble your team. Superhero teams always have a variety of talent.
· Build your team with people of different strengths and abilities. If one hero can’t effectively battle a problem, someone else on the team can! Creativity, attention to detail, endless energy to get things done, organizational skills; value them all for the wide scope of problem solving expertise they provide. Have fun with it! Super heroes are colorful. Imagine a different color shirt, hat or button for members to recognize who is the super hero to solve THEIR particular problem.
Note: In every comic book city, there is only room for one superhero team. Grab that distinction before someone else does! More powerful than a locomotive, the media and buzz will soon be all about YOU!
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