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Casual Articles - The Questions We Face
It’s certainly possible to start a business with no initial money but it’s a big challenge. Whether you have funding to begin or not one of the most critical elements of your business is how you forecast and control your cashflow.The first step is to build a business model to establish how cash much you will need. Your business model should include a month by month projection of your predicted sales and all related costs. You need to make sure you have thought of all possible costs that you could incur. And you need to include enough money to make sure you can live.In your business model you should have calculated how much it will cost you to st
“Mary, I’ve heard some comments that were not very flattering and quite frankly, somewhat insulting. I was wondering if there was something that you needed to say.”
“Gerry, I have some news regarding our business relationship. Our contracts are nearing expiration and we will not be renewing our agreement.”
“I am your co-worker and I think we can agree that being told something that needs to be corrected is what all of us would rather have than not knowing at all, and personal hygiene is important for working together, wouldn’t you agree?”
“Susan, I am quite sure of my position regardin
The most stressful part of getting a new job, or getting into a new school, is the interview. No one wants to give a bad impression by stumbling over difficult interview questions. The best way to look like a prepared professional is to actually make the effort to be prepared. If you are well-spoken and honest when you give your answers, you should do fine. Avoid saying anything that could reflect badly upon you but don't lie because employers and educators will usually do a background check before they accept you. This is especially true in these hard times.Some interview questions that you can expect will usually have something to do with your long-term
“Why is my co-worker stabbing me in the back?”
“How do I tell my vendor that we are not going to renew his contract?”
“The person next to me smells and I don’t want to offend him/her, and I want them to stop smelling.”
“Being gentle in the lunchroom and still getting my point across.”
“My boss won’t make a decision and I can’t move forward.”
“My co-worker is an Eyore or Schleprock and I can’t seem to get them to shut up.”
These were some of the questions that I posed the other day. And really, they are all the same question. “You have lost your mind” you say. “There is no way these very different questions are the same at all.” I say, let’s look at where they come from 1st.
All of these questions come from real life scenarios all of us have faced at one time or another. And it's our ability to deal with them effectively that sets us apart from everybody else. And that is a skill, which means anyone can learn it.
Improve your skill set, improve your life. The more you learn and apply, the better your life becomes.
Earl Nightingale said “A mind stretched by an idea can never return to the original shape.”
So readers, here is the question as I see it.
“How do I make my point effectively while maintaining my relationship with the other person?”
I hear this type of question all the time. People want to communicate better. It is the ability to protect themselves and their self image and at the same time feel comfortable enough to be able to tell someone something that the other person might really need to know while respecting their rights. Think “Simon” on American Idol without insults.
It’s communication with tact. tact n. (takt) the delicate perception of the right thing to say or do without offending, commonly referred to as Assertive Communication.
This is where you are thinking about protecting yourself and at the same time honoring the other person’s rights. Basically, allowing them to be who they are, while you stay the way you are.
So there is some specific language you might want to use. It usually starts off with what is called an “I” statement. It might sound something like this.
“Bob, I’ve noticed some new ideas on that Parker project have come up. And after examining how they might fit with the ideas already presented, I can see some possibility of conflict. How do you see those ideas fitting in with what is already in place?”
“Mary, I’ve heard some comments that were not very flattering and quite frankly, somewhat insulting. I was wondering if there was something that you needed to say.”
“Gerry, I have some news regarding our business relationship. Our contracts are nearing expiration and we will not be renewing our agreement.”
“I am your co-worker and I think we can agree that being told something that needs to be corrected is what all of us would rather have than not knowing at all, and personal hygiene is important for working together, wouldn’t you agree?”
“Susan, I am quite sure of my position regarding
Integrating Contact Center Channels Can Improve Customer Service Proper contact center systems can help build customer loyalty, a major factor for success in any business. Contact center systems will assist your representatives with the ability to provide faster, more responsive customer support and problem resolution. By keeping customers happy they remain loyal to your business, and can even act as ‘ambassadors’ for your company.Integrating Contact Center Channels Helps Agents Become More Productive An integrated call center solution minimizes IT complexity and maximizes agent productivity. With older contact center technology, you may h
All of these questions come from real life scenarios all of us have faced at one time or another. And it's our ability to deal with them effectively that sets us apart from everybody else. And that is a skill, which means anyone can learn it.
Improve your skill set, improve your life. The more you learn and apply, the better your life becomes.
Earl Nightingale said “A mind stretched by an idea can never return to the original shape.”
So readers, here is the question as I see it.
“How do I make my point effectively while maintaining my relationship with the other person?”
I hear this type of question all the time. People want to communicate better. It is the ability to protect themselves and their self image and at the same time feel comfortable enough to be able to tell someone something that the other person might really need to know while respecting their rights. Think “Simon” on American Idol without insults.
It’s communication with tact. tact n. (takt) the delicate perception of the right thing to say or do without offending, commonly referred to as Assertive Communication.
This is where you are thinking about protecting yourself and at the same time honoring the other person’s rights. Basically, allowing them to be who they are, while you stay the way you are.
So there is some specific language you might want to use. It usually starts off with what is called an “I” statement. It might sound something like this.
“Bob, I’ve noticed some new ideas on that Parker project have come up. And after examining how they might fit with the ideas already presented, I can see some possibility of conflict. How do you see those ideas fitting in with what is already in place?”
“Mary, I’ve heard some comments that were not very flattering and quite frankly, somewhat insulting. I was wondering if there was something that you needed to say.”
“Gerry, I have some news regarding our business relationship. Our contracts are nearing expiration and we will not be renewing our agreement.”
“I am your co-worker and I think we can agree that being told something that needs to be corrected is what all of us would rather have than not knowing at all, and personal hygiene is important for working together, wouldn’t you agree?”
“Susan, I am quite sure of my position regardin
Are you selling goods or services both in the US and internationally? Then you know that finding the right financing tools is critical for the success of your business. Although finding the right business financing for US based transactions is not simple. Finding the right financing for your international transactions can be exponentially more difficult.The most common tool used in overseas transactions is the letter of credit. A letter of credit is a payment vehicle that guarantees payment to suppliers and ensures that clients get the products/services they contracted for. The challenge with letters of credit is that they are as hard to get as a business
So readers, here is the question as I see it.
“How do I make my point effectively while maintaining my relationship with the other person?”
I hear this type of question all the time. People want to communicate better. It is the ability to protect themselves and their self image and at the same time feel comfortable enough to be able to tell someone something that the other person might really need to know while respecting their rights. Think “Simon” on American Idol without insults.
It’s communication with tact. tact n. (takt) the delicate perception of the right thing to say or do without offending, commonly referred to as Assertive Communication.
This is where you are thinking about protecting yourself and at the same time honoring the other person’s rights. Basically, allowing them to be who they are, while you stay the way you are.
So there is some specific language you might want to use. It usually starts off with what is called an “I” statement. It might sound something like this.
“Bob, I’ve noticed some new ideas on that Parker project have come up. And after examining how they might fit with the ideas already presented, I can see some possibility of conflict. How do you see those ideas fitting in with what is already in place?”
“Mary, I’ve heard some comments that were not very flattering and quite frankly, somewhat insulting. I was wondering if there was something that you needed to say.”
“Gerry, I have some news regarding our business relationship. Our contracts are nearing expiration and we will not be renewing our agreement.”
“I am your co-worker and I think we can agree that being told something that needs to be corrected is what all of us would rather have than not knowing at all, and personal hygiene is important for working together, wouldn’t you agree?”
“Susan, I am quite sure of my position regardin
If you have tried shipping your goods, furniture, products, items or anything for that matter, you might have found yourself, at one point in time, looking around for the best shipping companies around. You might have asked from your friends, co-workers or relatives about their experiences – whether good or bad, with their shipping companies of choice.There are many shipping companies around, which offer various shipping services. There are minor players in the shipping industry that caters to a niche market. Some shipping companies specialize in furniture shipping, car shipping, motor shipping and many other niches. Some may also cater to a wider range
This is where you are thinking about protecting yourself and at the same time honoring the other person’s rights. Basically, allowing them to be who they are, while you stay the way you are.
So there is some specific language you might want to use. It usually starts off with what is called an “I” statement. It might sound something like this.
“Bob, I’ve noticed some new ideas on that Parker project have come up. And after examining how they might fit with the ideas already presented, I can see some possibility of conflict. How do you see those ideas fitting in with what is already in place?”
“Mary, I’ve heard some comments that were not very flattering and quite frankly, somewhat insulting. I was wondering if there was something that you needed to say.”
“Gerry, I have some news regarding our business relationship. Our contracts are nearing expiration and we will not be renewing our agreement.”
“I am your co-worker and I think we can agree that being told something that needs to be corrected is what all of us would rather have than not knowing at all, and personal hygiene is important for working together, wouldn’t you agree?”
“Susan, I am quite sure of my position regardin
Turnover issues can affect your company’s profitability, customer loyalty, sales, productivity, and employee morale. Below are examples of turnover costs from some reliable sources:1/3 of a new hire’s annual salary or wage Department of Labor Nonprofessional position - 1.5 times the person’s annual salary Professional position - 2.4 times the person’s annual salary Rutgers University - Graduate School of Business is already in place?”
“Mary, I’ve heard some comments that were not very flattering and quite frankly, somewhat insulting. I was wondering if there was something that you needed to say.”
“Gerry, I have some news regarding our business relationship. Our contracts are nearing expiration and we will not be renewing our agreement.”
“I am your co-worker and I think we can agree that being told something that needs to be corrected is what all of us would rather have than not knowing at all, and personal hygiene is important for working together, wouldn’t you agree?”
“Susan, I am quite sure of my position regarding ______. I have researched all of the options available and by far, this is the best possible solution.”
“Mark, I am sure that deadlines for the Beech project are in place, and must be met. I can meet those deadlines as soon as I have the go ahead on this memo. When can I expect an answer so that I can finish implementation?”
“Bill, I have only one minute for you right now. If that is not enough time, would later today at 1:00 pm for 10 minutes be enough time?”
In each case, there is not any accusatory language. And I specifically stayed away from making any apologies with any of these statements. When we are communicating most effectively, there is no need to accuse anyone or apologize for our statements. In every example I started off with an “I” statement that lets the other person know that this statement comes from my center and is well thought out. I also wanted the other person to feel they could respond in kind.
These are examples. All of these statements are designed to get you to start thinking about these and other situations and start practicing. Yes, practicing. In order for this to work, you have to take some of these statements and make them into your own. Or don’t use any of them and make your own from scratch. The important thing is for you to try. Practice them on people you know, love and care about. They’ll tell you if it sounded right or not.
Guess which one gave me the most trouble?
That’s right, the personal hygiene statement. It’s because I have to tell someone about something that is actually a part of who they are, not about business or a particular situation. And as long as I am addressing the behavior, I am on solid ground. I can’t address the person, or attack someone about who they are. I can address a behavior though, and as I wrote all of those statements, I really made sure I focused on that thought.
I would love to hear some more examples from any readers who have come across these and other situations, and how you handled it. I will take the top 10 and publish the results right here.
In the next article, we’ll be talking about personality profiling.
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