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Casual Articles - I'm Looking for a Skill Set in Communications
Today more and more people are using the Internet and the number of older users is increasing fast. The internet is becoming an important source of news and information. With the popularity and widespread usage of Internet, the popularity of ecommerce business is also spreading like a wildfire.To get by any ecommerce business or online business or set up retail storefront successfully, Internet credit card processing service plays a very important role. If your ecommerce business is still not laced with Online Merchant Account or credit card merchant services, consider getting one without wasting any more precious seconds. Only then you will conduct online ecommerce business successfully. Because Internet credit card processing service is the best way to process clients’ payment online.First of all we disc
Mrs. Wonderful: These are your favorite Customers, a ray of sunshine on an otherwise cloudy day. They are great Customers because you feel a connection with them. You probably know their children’s names
Church chairs are the most important piece of furniture a congregation can own and when they are in limited supply can hurt the attendance of the congregation and affect the message being taught in the sanctuary. When church members must stand for long periods of time, their focus is turned to the fact that the room does not have enough church chairs instead of the important truths being dispersed by the pastor on stage. Used church chairs are an option for start up churches or churches with a small budget. Those churches that are interested in making responsible purchases with God's money also prefer to buy used church chairs.There are certain benefits that come with the purchase of new church chairs, but when on a shoestring budget, a used church chairs provider may be a Godsend. There are certain ministries de
If you are in a busy Customer Service environment (phones ringing, people asking questions and as usual, shorthanded) I am sure that a tool that is easy to use and implement would be helpful.
I have been reading a lot about Behavioral or Personality Profiling and studying the different types.
This is the culmination of what has been a career journey and learning experience. We all have different ways of profiling people. (And if you have been in Customer Service any length of time, you have developed your own profiling system) I’ve included some of my own profiles below. (They are for illustration only. If you are crazy enough to use them, you get what you deserve.)
Your examples might include;
Mr. or Mrs. Nice Person: Generally pleasant, lots of time on their hands, easy to work with. They are great Customers, however, if you do not treat them right, they become easily offended and leave without saying anything. And you’ll never know why. (Unless you bump into them in the produce aisle, and then they’ll let you have it)
Mr. Hothead: Whenever he comes in you get a sinking feeling in the pit of your stomach as you realize you get to work with him today. Quick to anger and argue over anything that does not seem right, he really has been a victim of bad service in the past and has made a vow not to be taken advantage by anyone, including you. If you make a mistake with him, he generally ends up in the Mangler’s office or the BIG CHEESE, THE OWNER’S OFFICE! (I said Mangler on purpose; you who are in Customer Service know who that is)
Ms. Yuppiepreppie: Whenever she comes in the Dept. stops functioning. This Customer has the uncanny ability to draw everyone in the Department to her. This Customer normally only takes half of the recommendations as she is usually purse challenged as the latest shoe sale made a big dent in available funds. Whenever this Customer becomes disappointed, you most likely will end up talking to Mr. Knowitall Boyfriend.
Mr. Knowitall Boyfriend: Shows up after being summoned by Ms. Yuppiepreppie. Most times in to make a point, although not sure what the point is. Can be easy to work with if you can cut through the exterior gruff and get him to see reason. He will become an excellent Customer if you can demonstrate the benefits of working together.
Ms. or Mr. Extremelybusy: These Customers can be exceptional Customers if you can demonstrate superior time management skills. Have things ready to go and completed on time, and you will make a loyal Customer. If you disappoint however, there will be major trouble. These folks head straight to the BIG CHEESE, bypassing the Mangler. Although challenging Customers, well worth the effort to make them loyal Customers.
Mrs. Wonderful: These are your favorite Customers, a ray of sunshine on an otherwise cloudy day. They are great Customers because you feel a connection with them. You probably know their children’s names
The Big IdeaGetting organized is not an easy task. Everyday, you are forced to deal with mountains of paper that contain both crucial information and useless garbage. This scenario is common to anyone who dares thrive in the workplace.Without realizing it, you may have bred your very own paper tiger. Although paper can serve a great purpose, a huge amount of it can literally wreak havoc and harm productivity.Barbara Hemphill, a well-known professional organizer, shares her expertise on how to effectively manage your files, take control of your time and produce effective results.Getting CenteredOrganize Your Thoughts It is tempting to put off organizing things for another day. Unfortunately, constant procrastination often results in you realizing that your files hav
Your examples might include;
Mr. or Mrs. Nice Person: Generally pleasant, lots of time on their hands, easy to work with. They are great Customers, however, if you do not treat them right, they become easily offended and leave without saying anything. And you’ll never know why. (Unless you bump into them in the produce aisle, and then they’ll let you have it)
Mr. Hothead: Whenever he comes in you get a sinking feeling in the pit of your stomach as you realize you get to work with him today. Quick to anger and argue over anything that does not seem right, he really has been a victim of bad service in the past and has made a vow not to be taken advantage by anyone, including you. If you make a mistake with him, he generally ends up in the Mangler’s office or the BIG CHEESE, THE OWNER’S OFFICE! (I said Mangler on purpose; you who are in Customer Service know who that is)
Ms. Yuppiepreppie: Whenever she comes in the Dept. stops functioning. This Customer has the uncanny ability to draw everyone in the Department to her. This Customer normally only takes half of the recommendations as she is usually purse challenged as the latest shoe sale made a big dent in available funds. Whenever this Customer becomes disappointed, you most likely will end up talking to Mr. Knowitall Boyfriend.
Mr. Knowitall Boyfriend: Shows up after being summoned by Ms. Yuppiepreppie. Most times in to make a point, although not sure what the point is. Can be easy to work with if you can cut through the exterior gruff and get him to see reason. He will become an excellent Customer if you can demonstrate the benefits of working together.
Ms. or Mr. Extremelybusy: These Customers can be exceptional Customers if you can demonstrate superior time management skills. Have things ready to go and completed on time, and you will make a loyal Customer. If you disappoint however, there will be major trouble. These folks head straight to the BIG CHEESE, bypassing the Mangler. Although challenging Customers, well worth the effort to make them loyal Customers.
Mrs. Wonderful: These are your favorite Customers, a ray of sunshine on an otherwise cloudy day. They are great Customers because you feel a connection with them. You probably know their children’s names
Increased productivity means people like Jane and Phil earn effectively higher wages than their parents.Here's why: Every time a company makes an improvement, a productivity improvement, it increases its value and its income. Whether it reduces a cost or adds value for which consumers will pay more, it increases its earnings.Some of those increased earnings go to higher (real) wages for employees, some goes to investors, and some goes back into improving the business. When we say real wages, we mean after inflation.Consider this: Phil, a carpenter who builds homes, buys a new, compressed-air nailing gun, and now frames a house in 18 and a half days, rather than 19 days as he did with his old nailing gun. He still gets paid the same amount for framing a house, but his productivity went up, so he gain
Ms. Yuppiepreppie: Whenever she comes in the Dept. stops functioning. This Customer has the uncanny ability to draw everyone in the Department to her. This Customer normally only takes half of the recommendations as she is usually purse challenged as the latest shoe sale made a big dent in available funds. Whenever this Customer becomes disappointed, you most likely will end up talking to Mr. Knowitall Boyfriend.
Mr. Knowitall Boyfriend: Shows up after being summoned by Ms. Yuppiepreppie. Most times in to make a point, although not sure what the point is. Can be easy to work with if you can cut through the exterior gruff and get him to see reason. He will become an excellent Customer if you can demonstrate the benefits of working together.
Ms. or Mr. Extremelybusy: These Customers can be exceptional Customers if you can demonstrate superior time management skills. Have things ready to go and completed on time, and you will make a loyal Customer. If you disappoint however, there will be major trouble. These folks head straight to the BIG CHEESE, bypassing the Mangler. Although challenging Customers, well worth the effort to make them loyal Customers.
Mrs. Wonderful: These are your favorite Customers, a ray of sunshine on an otherwise cloudy day. They are great Customers because you feel a connection with them. You probably know their children’s names
Initial lack of customers and cash flow often causes a small business to put off designing a logo and marketing materials professionally “until [they] got a few clients” or “until [they] get started.” Designing their own marketing materials when they launch their business, instead of having them professionally created, will make getting those initial clients more difficult, and may result in a business that will not succeed.Many entrepreneurs choose to design their own marketing materials when they launch their business, especially by creating their first business card. Or, they will have an amateur designer, friend or relative create the design. There are several reasons why this is not the best idea. An amateur logo design and business card can make your business more likely to fail because:- Your busine
Mr. Knowitall Boyfriend: Shows up after being summoned by Ms. Yuppiepreppie. Most times in to make a point, although not sure what the point is. Can be easy to work with if you can cut through the exterior gruff and get him to see reason. He will become an excellent Customer if you can demonstrate the benefits of working together.
Ms. or Mr. Extremelybusy: These Customers can be exceptional Customers if you can demonstrate superior time management skills. Have things ready to go and completed on time, and you will make a loyal Customer. If you disappoint however, there will be major trouble. These folks head straight to the BIG CHEESE, bypassing the Mangler. Although challenging Customers, well worth the effort to make them loyal Customers.
Mrs. Wonderful: These are your favorite Customers, a ray of sunshine on an otherwise cloudy day. They are great Customers because you feel a connection with them. You probably know their children’s names
On a daily basis, we are all customers but what is customer service? The Encarta Online Dictionary describes customer service as: "business department dealing with customers: a department of a business that deals with complaints from or disputes with customers, or that handles routine inquiries from callers." Two online quotations from Encarta’s Encyclopedia Reference File deserve repeating. They are: “The customer is always right,” and “Service is what the typical American businessman would do his best to render even if there weren’t a cop or preacher in sight.”As consumers we've all experienced good and bad service. We’ve all encountered the repair shop maintenance person who didn't listen, repaired the wrong part and charged double. Many of us have encountered a sales person who was indifferent and gave poo
Mrs. Wonderful: These are your favorite Customers, a ray of sunshine on an otherwise cloudy day. They are great Customers because you feel a connection with them. You probably know their children’s names and can talk intelligently on what Junior has been doing in school. If only every Customer was like Mrs. Wonderful.
Right.
And we have not even addressed co-workers and other people you come in contact with. Some might include;
Schleprock: This guy has an opinion on everything and they are all bad. Nothing ever goes right for this person and they'll be happy to tell you all about it. 1st to complain, last to congratulate. Stay away if you can, or learn to limit your exposure.
Ms. Efficiency: Can tell everyone how to do their job better. And why. She waits at her workspace to trap anyone who comes within range and then proceeds to pass on all of her helpful hints. This is really an evolution from being a Ms. Busybody.
Ms. Busybody: The name says it all. If there is dirt, she is first with the dustvac, sucking in all the details to regale all of her co-workers later. No one person knows more about the history of the company and everyone in it than her.
Mr. Quietdesk: He prefers desk work and is quite good it it. Not the person you find at the water cooler or coffee pot, except by accident. In a large company, only those that need to work with him or sit near him know his name. Generally liked by all especially the Mangler because he never rocks the boat.
As you can see, we all have labels we attach to Customers and Co-workers based on our past experiences, their past performances and our interaction with them.
I have given you some extreme examples (I hope) so you can see that labeling someone does not lead to better communication. It really comes down to understanding them.
If we communicate better, understand better and have a little “live and let live” mindset we can become better at what we do. That’s a lot of “better” isn’t it! So, there is one place we can start. That’s with our style of communication and who we are. If we have a better understanding of who we are, we can then understand why we don’t connect with a Customer or co-worker.
I like to keep things simple. I started looking around for an easy way to see myself and keep that in mind as I worked with others.
I found that system in Dr. Tony Alessandra’s Platinum Rule. I am fortunate enough to be able to work these concepts into seminars I am leading, as I have found not only extreme interest from the participants, the concepts apply to everyday situations with everyone you come in contact with.
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