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Casual Articles - 10 Great Customer Service Habits To Develop
The PrincipleI remember reading about the Rhino Principle in Forbes Magazine a few months ago. The basic theme behind it is doing what the rhino does best: Charge! The rhino as an animal has survived for so many years because of its undying single-mindedness and natural aggressiveness towards achieving a single goal. The rhino is not particularly clever, nor is it unsusceptible to the other animals in the Savannah. However, it
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anywa
You've looked at all the job interview tips and techniques. Did your homework and studied all the potential employer interview questions you may be asked. Plus, you've practiced your answers in front of the mirror and in a mock interview. Yep, you're a well-prepared candidate ready to show your stuff. What more does an interviewer seeking a great candidate want?Well, for starters, they may want to know:** How many quarte
Always be on time to work. Also, when you promise you are going to call at a certain time, make sure you call!
2. Follow up on your promises
Do not, and I repeat do not make any promises that you cannot keep. If you make a promise you need to stick with it. Follow up on it and keep the customer informed each step of the way.
3. Under Promise/Over Deliver
Here is an example. When I order clothing from a certain company they always give me an estimated arrival time as 10 business days to get to me. I usually receive it in 5 days and I'm thrilled because I received it earlier. If they tell me 10 days and it takes 10 days I'm still happy but definitely happier if it's waiting at my door in 5 days. What if it takes 15? I am not a happy customer. Maybe I needed it for an occasion and now I have nothing to wear. Under promise/over deliver!
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anyway
If you have Microsoft word or any form of a word processing software, you have the potential to earn money by starting a resume writing service from the comfort of your own home. There are a few important keys to success that are rather standard for all home businesses when using your home computer.Clean the computers hard drive by moving all your non-business programs, pictures, documents, to a separate folder on your hard dri
3. Under Promise/Over Deliver
Here is an example. When I order clothing from a certain company they always give me an estimated arrival time as 10 business days to get to me. I usually receive it in 5 days and I'm thrilled because I received it earlier. If they tell me 10 days and it takes 10 days I'm still happy but definitely happier if it's waiting at my door in 5 days. What if it takes 15? I am not a happy customer. Maybe I needed it for an occasion and now I have nothing to wear. Under promise/over deliver!
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anywa
In certain places where there is a high volume of visitors, especially tourist destinations like Cancun, Mexico, it can be expected that a large number of hotels and other forms of accommodations are located there. A person who wishes to work in the hotel industry would do well to start in these places, as the hotels can give them the best training and experience in the industry. Before a person starts applying, however, he must firs
Here is an example. When I order clothing from a certain company they always give me an estimated arrival time as 10 business days to get to me. I usually receive it in 5 days and I'm thrilled because I received it earlier. If they tell me 10 days and it takes 10 days I'm still happy but definitely happier if it's waiting at my door in 5 days. What if it takes 15? I am not a happy customer. Maybe I needed it for an occasion and now I have nothing to wear. Under promise/over deliver!
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anywa
We’ve talked a lot about how the economy is hot right now and we’re in a full employment situation, and the fact is that what employers are looking for right now in good sales people is having a strong “hunter” profile. There are lots of different types of sales profiles out there, but the individual who is really talented and passionate about finding and closing new business, opening new accounts and generating new market share for
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anywa
The other day I was out for a mountain bike ride in a nearby wilderness area. As I neared the woods, I noticed a police SUV stopped by two bikers. It looked like the police were talking to them about something, then the car took off down a trail in the direction of a dense part of the forest. When I reached the bikers that had been stopped by the police car, they flagged me down and told me that a bear had been spotted in the area. Th
4. Go the extra mile
If you have to do a little extra...DO IT!!! If a customer needs for you to check on something for them, and it's normally not your job, do it anyway (if you can). The customer will remember you, the business and will in turn tell others and they will certainly be a return customer.
5. Offer your Customer Options
If you have to say no, give them an option. If you just say NO, this is not satisfying to the customer, however if you give them an option, they are happy. For example... "We no longer carry that name brand of multi-vitamin with minerals but we do carry a new name that has all the same benefits and maybe even more". "Would you like to see it"?
6. Express Empathy
Always express empathy. There is a difference between empathy and sympathy. Sympathy is siding with the customer against the company or your co-worker. Empathy is feeling for the customer, listening, and understanding.
7. Treat your Customers as the most important part of your job
Your customer
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