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Casual Articles - Calculating the Cost of Poor Customer Service
Why would an intelligent, hard-working, executive need a Coach? Unless you are in business for yourself, isn’t that what your superiors are for? It would seem logical to assume that everyone in the corporate world has someone to report to, hence replacing the need for a Coach. What many find, though, is that the bigger the company, the bigger the challenges and the le
What's considered Customer Service these days?Every time I pick up the phone to call any business, it seems like.. ... no, it doesn't seem, but it's a fact that I end up spending a good 3 to 4 minutes going through an automated service that supposedly can answer my questions for me. By the time I actually get to speak to a "real" human, I've forgotten what it was
A few months ago I had decided to purchase a new laptop. Being a business owner and from a small town, I try to frequent the local businesses if they have what meets my needs. This timeframe happened to be the week after Christmas so my thoughts are there a lot of sales going on and I should be able to purchase something at a discounted price. I tried the local store that claimed to have new computers and laptops.
I decided to call first so I could talk with someone on the telephone. An answering machine answered the telephone and informed “they were busy with a customer and would return the call.” I did not leave a message. I tried again an hour later and the same scenario. Finally on the third call I left a message stating “I wonder how many customers you have lost due to no response.” I did not leave any contact information. Later that day I decide to drive to the store since it was only a few miles from my home. When I arrived at the store, I find out the store is not open at all. It was c
In the story of David and Goliath, young David challenged the mighty Goliath. King Saul wanted David to wear his armour so that he could fight Goliath in the traditional way. But David chose to forgo the armour, used a weapon of his choosing, and relied on his own speed, and was ultimately successful in slaying the giant Goliath.Small business owners viewing the G
I decided to call first so I could talk with someone on the telephone. An answering machine answered the telephone and informed “they were busy with a customer and would return the call.” I did not leave a message. I tried again an hour later and the same scenario. Finally on the third call I left a message stating “I wonder how many customers you have lost due to no response.” I did not leave any contact information. Later that day I decide to drive to the store since it was only a few miles from my home. When I arrived at the store, I find out the store is not open at all. It was c
Before sticking your head into one of the many consignment thrift shops around, there are some words and phrases that can be good to have defined. Many times people are confused by terms such as consignment, thrift and resale. What is the difference. Lets take a look at that.One could argue that all shops that sell more or less used consumer goods are resale shops
I decided to call first so I could talk with someone on the telephone. An answering machine answered the telephone and informed “they were busy with a customer and would return the call.” I did not leave a message. I tried again an hour later and the same scenario. Finally on the third call I left a message stating “I wonder how many customers you have lost due to no response.” I did not leave any contact information. Later that day I decide to drive to the store since it was only a few miles from my home. When I arrived at the store, I find out the store is not open at all. It was c
The main difficult in finding a job right after college is because the graduate doesn’t have any practical knowledge, any experience. Every profession has its own secrets and things that you can understand and know only if you have experience. Therefore no matter what qualitative theoretical training yesterday's student has, the companies don’t hurry to hire him. If the
Working with a verbally abusive boss is something that people often have to deal with.I'm speaking specifically about a verbally abusive boss and not one who is physically abusive. If I had to deal with a physically abusive boss, I wouldn't be working there anymore and I'd be consulting a lawyer.If your boss uses abusive language, the first thing I'd try to
To say the least I did not purchase my laptop from this store, nor will I purchase from them in the future. I did send them a letter notifying them of situation that occurred and how I could help them improve on their services. No response which correlates with their customer service values.
What do you think this cost that company? I spent approximately $700 on my computer, but was I the only customer that tried to contact them that week? Probably not. Being the only local store to have the services and items they claim to carry, there were probably other inquiries.
In my opinion, this company had an opportunity to be the best source for computer needs to a local community. The monopolies of the world, such as, Best Buys and Circuit City’s, are restricted by the rules of the corporate office located in another state. Being a local company, they had the opportunity to show their customer they were the one stop shop for all their computer needs with the home
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