Casual Articles - Business

Will You Take a Czech?
TAXI TO INVERNESS? WILL YOU TAKE A CZECH?Thus read a headline in a national newspaper earlier this week. These new taxi drivers from the Czech Republic are not only learning English, before they come to the UK, but 'The Knowledge' too, the 'bible' for taxi drivers. Are the British cabbies at home learning Czech or French or German?This is one phenomenon of the expanded EU, peo

d out. The third time there was a “problem with the oven” and they had to remake my pie. It was inconvenient but I was given the pizza for no charge. Huge gesture and it maintained my loyalty.

Killing Time on the Clock- Disengaged Workers in the Workplace
What happens when complacency replaces commitment in the workplace? More and more managers are facing an army of workers who have lost their sense of loyalty, enthusiasm, and motivation. While resignation is the next logical step, these employees have not quit their jobs technically but merely go through the motions, leaving managers with workers who do the minimum required but continue t

It would seem that the topic of customer service has been beaten to death. I mean, everyone has great customer service, don’t they. You’d think so with all that advertisements asking to choose a business because they have better customer service. The problem is that I don’t think most companies, businesses, organizations or people in general really understand what good if not great customer service means.

My strong opinion is that in order to provide good customer service you must have good systems and processes in place. And, those systems and processes must be engineered to a specific business. Then, once you have your systems and processes properly engineered and in place, you must ensure that they are consistently followed. That is the big component that often gets overlooked – consistency.

Now when I talk about systems and processes I’m not just talking about the people who have direct contact with the customers, these must also include every aspect of the business. The best example of this are franchised businesses. Now I prefer to patronize the local places when I can, but these locally owned businesses could learn a lot from how the franchises operate.

Everything that is required to run the franchised business is documented; everything from how to cook the hamburger to how to assemble it and wrap it. This is all in addition to how and when to greet customers. Although there are many companies that do this reasonable well, there are many more that just don’t get it. Some of them once got it, but forgot to take a step back and look at how consumers have evolved and their systems are no longer effective.

What brings this up today? It all comes back to something as simple as take-out pizza. There’s a place here in Colorado Springs that I thought was going to a great new local business where I could get a good pizza pie. The first time I went there it was great. It was a great pizza and there were great people. The second time wasn’t as good, as there was a discrepancy in the price and how the pizza turned out. The third time there was a “problem with the oven” and they had to remake my pie. It was inconvenient but I was given the pizza for no charge. Huge gesture and it maintained my loyalty.

Free Proxy Surfing - Essential In Our Days
Today more and more people use the Internet, because all we need to know is just a click away. The Internet is a very efficient and quick way of finding information about almost everything. However, there is also a bad side to the Internet and that is that you are exposed to hackers and your every step on the net can be monitored.Because privacy, Internet crime, hacking were becoming

esses in place. And, those systems and processes must be engineered to a specific business. Then, once you have your systems and processes properly engineered and in place, you must ensure that they are consistently followed. That is the big component that often gets overlooked – consistency.

Five Tips for Writing Better Brochures
When I was a salesperson for a design company one key element in my presentation consisted of a product brochure. They were written for us by the company engineers and we complained that there were too many elements missing for us to make our sales points.Here are 5 tips for writing better brochures for your small business.1. Know your audience. What do you want them to kno

sed businesses. Now I prefer to patronize the local places when I can, but these locally owned businesses could learn a lot from how the franchises operate.

Look Back, Look Forward and Learn
Our calendars are full, and our to-do lists are long. We live in a world that seems to bring more information, expectations and options to us each day and all of these things tend to accelerate the pace of our lives.There was a time, not that long ago that a trip across the United States. would take a couple of days by train. While this was much faster than previously available tra

t to take a step back and look at how consumers have evolved and their systems are no longer effective.

Killer Techniques to Get a Job in the Film Industry!
Getting a job in the film industry can be very challenging. It is not like other industries, which are based upon how well your resume is written or how well you interview. Industry jobs are very lucrative and highly sought after. This is in part because they can be very rewarding experiences presenting the opportunity for travel, glamour and fame. Although not advertised, most of these po

d out. The third time there was a “problem with the oven” and they had to remake my pie. It was inconvenient but I was given the pizza for no charge. Huge gesture and it maintained my loyalty.

Over the next three weeks I ordered a pizza a week. Each time the pizza came out different. It either had too much cheese or the crust was too thick or it was too thin. It wasn’t the same way twice. I took a few weeks off in hopes that they were having a bad patch. So a few days ago I went in again. There were new faces. Not as friendly as before, and when I returned home, the pizza wasn’t that great. Again, not the same as the first time I went in.

Inconsistent is all I can say about the place now. So, will I go back? I’m not sure. There’s something to be said about a franchise pizza. It’s not the best, but at least I always know what to expect. I get the same product each and every time. And that is a big part of good customer service.

Find the most recommended locally owned and operated businesses at http://iswami.com

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