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Casual Articles - Building a Strong Customer Service Team
How retailers can come up with quicker, superior resolution in a move to react quickly to shifting shopper demand? The retailers are under noticeable pressure in order to respond continuously evolving fashion trends. The consumer’s demands are continuously changing with the fashion trends, whether its design, fabric types, colors or even the modest technology. The major point is to get known about the product that would be saleable in stores and at what time. To cater the most sensitive moods ever of shoppers, there is a r
Handle problems as soon as they arise Just as we want customer problems to be handled immediat
Marketing shouldn’t be limited to advertising companies. Finding a job or enhancing your current position requires good self-marketing skills. What is self-marketing? Basically, self-marketing is communicating your benefits to potential or current employers. Think of yourself as a “product” and explain to employers what differentiates you from other “products.”Why is self-marketing important? Landing a job or improving your current position requires effectively selling your skills, abilities, and knowledge to emplo
Hire the right people Decide up front what skills, strengths and personality you want on the team. The team creates its own culture based on your leadership. Be clear in interviews about what expectations you have for the job, what will create success and how it will be measured. As you narrow down candidates it’s a good idea to have them meet a few people on the team. Let the candidates get a feel for the team they may be working with.
Be a team member as well as a manager and leader A successful team is only as successful as each individual team member. By viewing each role as an integral part of the team, not as a subordinate, each team member feels valued. This results in greater trust, smoother communication and better individual and team results.
Model the behaviour you want to see As a leader you are the role model for the team. They set the tone based on you. When things go wrong they look to you for help. After a tough customer call it’s important that they feel they can tell you about it - for two reasons: you never want to be broad sided by an irate customer or customer issue, and you want your team to have trust in you. You can information gather after a tough call which allows you to identify any trends in product issues or identify any training or interpersonal issues. The sooner these are identified the better.
Jointly set objectives It’s amazing what happens when team members are asked to set monthly objectives! They gravitate toward those tasks that best utilize their skills. Once your team members are clear of the overall objectives they can begin to make them their own. They explore how they can best support and advance the departmental objectives. In a monthly one on one meeting you invite your direct reports to prepare what they each feel are reasonable objectives for the next month. Your role is to ensure that these objectives are moving the individual and team forward in achieving the overall objectives. Delegate any task that you feel is best done by this person if they haven’t already added it on to the list. Inform the team member why you would like them to take it on (remember that the buy in is much greater when you provide scope). If the team is working in harmony the progress toward completing these objective increases. Result: a more motivated, productive team.
Handle problems as soon as they arise Just as we want customer problems to be handled immediat
There are thousands of Mary Kay consultants. There are thousands of Tahitian Noni Consultants, Candle Consultants, Pre-Paid legal, Primerica, travel consultants and not to mention internet based business owners. So where in this seemingly overwhelming sea of business owners is little ole you? What’s so different about your product or service that would make me want to be your customer versus the next person with the identical product or service?You know the first excuse I hear from MLM and Direct Sales consultant
Be a team member as well as a manager and leader A successful team is only as successful as each individual team member. By viewing each role as an integral part of the team, not as a subordinate, each team member feels valued. This results in greater trust, smoother communication and better individual and team results.
Model the behaviour you want to see As a leader you are the role model for the team. They set the tone based on you. When things go wrong they look to you for help. After a tough customer call it’s important that they feel they can tell you about it - for two reasons: you never want to be broad sided by an irate customer or customer issue, and you want your team to have trust in you. You can information gather after a tough call which allows you to identify any trends in product issues or identify any training or interpersonal issues. The sooner these are identified the better.
Jointly set objectives It’s amazing what happens when team members are asked to set monthly objectives! They gravitate toward those tasks that best utilize their skills. Once your team members are clear of the overall objectives they can begin to make them their own. They explore how they can best support and advance the departmental objectives. In a monthly one on one meeting you invite your direct reports to prepare what they each feel are reasonable objectives for the next month. Your role is to ensure that these objectives are moving the individual and team forward in achieving the overall objectives. Delegate any task that you feel is best done by this person if they haven’t already added it on to the list. Inform the team member why you would like them to take it on (remember that the buy in is much greater when you provide scope). If the team is working in harmony the progress toward completing these objective increases. Result: a more motivated, productive team.
Handle problems as soon as they arise Just as we want customer problems to be handled immediat
The absolute foundation of your small business is your image. The way potential clients and/or customers perceive your business sets the stage for the way your product or service is recognized and ultimately judged. Image is everything and it will affect your business either positively or negatively.What do you want people to think about when they see your image? When they see your logo, business card, brochure or website, what will they think? Cheap? Expensive? Professional? Successful? Expert? Amateur? Failure? communication and better individual and team results.
Model the behaviour you want to see As a leader you are the role model for the team. They set the tone based on you. When things go wrong they look to you for help. After a tough customer call it’s important that they feel they can tell you about it - for two reasons: you never want to be broad sided by an irate customer or customer issue, and you want your team to have trust in you. You can information gather after a tough call which allows you to identify any trends in product issues or identify any training or interpersonal issues. The sooner these are identified the better.
Jointly set objectives It’s amazing what happens when team members are asked to set monthly objectives! They gravitate toward those tasks that best utilize their skills. Once your team members are clear of the overall objectives they can begin to make them their own. They explore how they can best support and advance the departmental objectives. In a monthly one on one meeting you invite your direct reports to prepare what they each feel are reasonable objectives for the next month. Your role is to ensure that these objectives are moving the individual and team forward in achieving the overall objectives. Delegate any task that you feel is best done by this person if they haven’t already added it on to the list. Inform the team member why you would like them to take it on (remember that the buy in is much greater when you provide scope). If the team is working in harmony the progress toward completing these objective increases. Result: a more motivated, productive team.
Handle problems as soon as they arise Just as we want customer problems to be handled immediat
Unemployment is not the problem in today’s market; the problem is lack of people who are well equipped with practical knowledge & skills and having pure theoretical knowledge. For a person to be successful it is necessary to be both theoretically and practically sound.Unemployment! Unemployment! is the talk of the state. According to NASSCOM estimate IT enabled services in India might generate 1.1 million job opportunities including accounts and Rs.810 billion in revenues by the year 2008.The
Jointly set objectives It’s amazing what happens when team members are asked to set monthly objectives! They gravitate toward those tasks that best utilize their skills. Once your team members are clear of the overall objectives they can begin to make them their own. They explore how they can best support and advance the departmental objectives. In a monthly one on one meeting you invite your direct reports to prepare what they each feel are reasonable objectives for the next month. Your role is to ensure that these objectives are moving the individual and team forward in achieving the overall objectives. Delegate any task that you feel is best done by this person if they haven’t already added it on to the list. Inform the team member why you would like them to take it on (remember that the buy in is much greater when you provide scope). If the team is working in harmony the progress toward completing these objective increases. Result: a more motivated, productive team.
Handle problems as soon as they arise Just as we want customer problems to be handled immediat
Interviews are the moment of truth when you find out if you have got a job, - or not! You’ll know yourself after an interview. No one needs to tell you that answer! However, it’s a nerve racking time waiting.How do you cope? Simple, you need to make your interview count. The better your interview, - the better the chance you have of getting the job. There are few tips and interview secrets that you can learn from experience. People like me, who have seen thousands of good interviews and are willing to share th
Handle problems as soon as they arise Just as we want customer problems to be handled immediately, it’s important to assist in problem resolution as soon as it arises. Here’s a watch point: you want to let your team members to step out and try new things, take chances and manage the consequences; however you need to be there as the support system if they need you and to help as needed. Be there, be available and be supportive.
Develop your team members Look at each team member as an individual. If one of your team members is very detail oriented try to give that person process tasks that utilize those strengths. If another team member is a high level type of person who achieves good results with the efforts of others get that person involved in a team project. Taking this individual approach will result in happier, more productive and satisfied team members.
The bottom line is that you as the manager set the tone, direction and expectations for the team. How you work with each person, the team and each situation is an important part of creating a positive, focused and energized team!
To learn more about how to best lead your customer focused team join in on Canadian Management Centre’s Delivering Superior Customer Service for Supervisors and Managers.
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