I recently stopped at a Captain D's fast food restaurant in Tifton, Georgia. As my husband and I were walking up to the restaurant, an employee was outside and greeted us with a friendly “hello”. We walk into the restaurant and we are greeted by many friendly “hellos”. The front counter and kitchen personnel were all wearing big smiles and welcoming faces. I asked them if a contest was going on within the franchise system to judge who the friendliest store was. I was told by the order taker that it was their job to greet customers in a friendly manner everyday. I also noted as I walked through the door, that most everyone was busy cleaning something. The counter, the floor, the tabletops, the bathrooms; you name it the employees obviously took great pride in their jobs and the store.

My experience at this location made me aware of how important it is that we not only give customer service, but that we exceed our customers’ expectations. These employees exceeded my expectation by the constant smiling faces, friendly conversations, customer care in a fast food environment, and cleanliness of the facilities. If I were that franchise owner I would be very proud.

Where do you rate with your customer service? Some of my recommendations on evaluating services are:

1. Do an email survey questionnaire. The answers you receive will be a huge benefit to you if you take heed to them.
2. Have Customer Service Representatives ask questions about the service to incoming callers. Some people will not want to take the time but others will be glad you asked.
3. Mail a su
   Internet Home Business Secrets That Payoff!
   I can picture you exactly where I was just a few short years ago -- Sitting in another useless meeting organized by a group of senior managers that have a combined IQ less than your own child at 3-months old. Around in circles you go, no progress again today and only those who play the game the best will collect the bigger paychecks - but even
   ood restaurant in Tifton, Georgia. As my husband and I were walking up to the restaurant, an employee was outside and greeted us with a friendly “hello”. We walk into the restaurant and we are greeted by many friendly “hellos”. The front counter and kitchen personnel were all wearing big smiles and welcoming faces. I asked them if a contest was going on within the franchise system to judge who the friendliest store was. I was told by the order taker that it was their job to greet customers in a friendly manner everyday. I also noted as I walked through the door, that most everyone was busy cleaning something. The counter, the floor, the tabletops, the bathrooms; you name it the employees obviously took great pride in their jobs and the store.

   My experience at this location made me aware of how important it is that we not only give customer service, but that we exceed our customers’ expectations. These employees exceeded my expectation by the constant smiling faces, friendly conversations, customer care in a fast food environment, and cleanliness of the facilities. If I were that franchise owner I would be very proud.

   Where do you rate with your customer service? Some of my recommendations on evaluating services are:

   1. Do an email survey questionnaire. The answers you receive will be a huge benefit to you if you take heed to them.
   2. Have Customer Service Representatives ask questions about the service to incoming callers. Some people will not want to take the time but others will be glad you asked.
   3. Mail a su
      Brand Identity, Branding and Brand Image
      Brand Identity is a promise. One given from business to customer to expect certain things. Whether that promise involves product quality, service, price or a million other things varies from brand to brand. But the one thing common among all brands is the need to be a strong brand.Why is brand identity so critical?A strong brand identity can position a
      the friendliest store was. I was told by the order taker that it was their job to greet customers in a friendly manner everyday. I also noted as I walked through the door, that most everyone was busy cleaning something. The counter, the floor, the tabletops, the bathrooms; you name it the employees obviously took great pride in their jobs and the store.

      My experience at this location made me aware of how important it is that we not only give customer service, but that we exceed our customers’ expectations. These employees exceeded my expectation by the constant smiling faces, friendly conversations, customer care in a fast food environment, and cleanliness of the facilities. If I were that franchise owner I would be very proud.

      Where do you rate with your customer service? Some of my recommendations on evaluating services are:

      1. Do an email survey questionnaire. The answers you receive will be a huge benefit to you if you take heed to them.
      2. Have Customer Service Representatives ask questions about the service to incoming callers. Some people will not want to take the time but others will be glad you asked.
      3. Mail a su
         The Cost of Being a Perfectionist or a Workaholic for Attorneys
         Are you a perfectionist and/or a workaholic? In today’s world most attorneys and other professionals are working long hours. Doing a good job of course is essential to winning and keeping clients but some people go a bit overboard. Do you attend to the smallest detail yourself, work at your desk through lunch and stay at work late into the evening? If you said y
         e me aware of how important it is that we not only give customer service, but that we exceed our customers’ expectations. These employees exceeded my expectation by the constant smiling faces, friendly conversations, customer care in a fast food environment, and cleanliness of the facilities. If I were that franchise owner I would be very proud.

         Where do you rate with your customer service? Some of my recommendations on evaluating services are:

         1. Do an email survey questionnaire. The answers you receive will be a huge benefit to you if you take heed to them.
         2. Have Customer Service Representatives ask questions about the service to incoming callers. Some people will not want to take the time but others will be glad you asked.
         3. Mail a su
            Why Customer Service is Even More Important These Days?
            Everyone knows that customer service is important. However, most are clueless about how customer service can have a direct impact in their lives. If everyone knows customer service is important, why do most of us only pay lip service to it or adopt a lukewarm attitude towards providing an excellent customer service?This is a true story that happened today.? Some of my recommendations on evaluating services are:

            1. Do an email survey questionnaire. The answers you receive will be a huge benefit to you if you take heed to them.
            2. Have Customer Service Representatives ask questions about the service to incoming callers. Some people will not want to take the time but others will be glad you asked.
            3. Mail a survey via postal service. Do not leave out those who do not share the world’s enthusiasm with technology.
            4. Adapt your survey or phone queries to your business model. In a franchise model, each owner would need to adapt their efforts to how they do business. Perhaps their only venues are fairs and festivals. Survey your customers as you supply their product. Perhaps give them so much off if they fill out your questionnaire.
            5. Be creative and make it fun for the customer. This is just another form of exceptional customer service. How many times have you had fun telling a business what you thought about their service?

            Most companies realize the need for customer service but successful companies strive for exceptional. Exceptional service is what makes you stand out from your competitor and if applied effectively you will not have to worry about the competition in the future.

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