Casual Articles
#1 in Business Subscribe Email Print

You are here: Home > Business > Customer Service > Getting Rid of the Rulebook

Tags

  • living
  • smoothly
  • doesnt
  • totally illogical
  • fierce competition

  • Links

  • Las Vegas Weather
  • Top Internet Home Business Earns Over $100,000 Monthly
  • A Dog's Eye View of the World, Part I
  • Casual Articles - Getting Rid of the Rulebook

    Fascinating Ways to Make a Living Doing What You Love May Be Closer Than You Think...
    You don’t have to look very far to find fascinating ways to make a living. Opportunities are literally everywhere… if you’re looking, that is. It seems I can’t turn on the television or radio or open a magazine or newspaper without seeing at least one good business idea. Maybe that’s why, as we were winding down a consulting session the other day, one of my clients said to me, “Boy, you sure have a lot of information in your head.” I appreciated the compliment, but Julie was only half right. When you’ve been in the business of helping people change course for as long as I have, it’s only natural I’d know a lot about creative income streams. But most of them aren’t in my head – they’re in my Opportunity File.What’s an Opportunity File? Basically anytime I happen upon an inter
    we make as we run our business…rules that seem perfectly logical to us but totally illogical to our customers…rules that may even cause us to lose customers. I discussed this with several business colleagues and friends and every one of them had similar stories to tell, even one storeowner who realized he was guilty, too
    Choosing a 'Top of the Line' Executive Office Chair
    Executive office chairs are typically “top of the line.” They are often used in the corporate offices of top executives and are commonplace in high-level conference rooms and boardrooms, as well as the waiting areas of upper management. It is important that an executive office chair present a professional image while also being comfortable.Executive office chairs are typically made of leather and fine wood. Most feature an ergonomically correct design to help reduce the pains that are often associated with sitting for a long period of time. Various adjustment mechanisms allow executive office chairs to be fine-tuned to accommodate individual body types and various work environments.In comparison to a standard office chair, executive office chairs tend to carry a higher price tag.
    One recent morning, at 10:35, I walked into a local McDonald’s and ordered a sausage biscuit. The counter person turned around to look up at the clock. Then she said to me: “Breakfast ends at 10:30.” A little surprised, I told her that it was only a few minutes after that time and couldn’t she sell me a biscuit? She just stood there and repeated “We don’t serve breakfast after 10:30.”

    What logic is there to selling a biscuit at 10:29 a.m. and deliberately not selling that item six minutes later, simply because that is the “rule”? What does McDonald’s do with left over sausage biscuits? Wouldn’t it be more profitable to sell them? Or is there some sort of sausage biscuit heaven in the sky they all must go to when the clock strikes 10:30?

    Now, McDonald’s is a much admired, sharp, successful organization, the largest fast food operation in the world. And McDonald’s, like all companies, must have policies to make its business run smoothly. And regulations must be set so employees know what the company expects of them. But does common sense go out the window? In this time of fierce competition and much talk of improving customer service, doesn’t judgment on a one-to-one basis have a place?

    After this experience, I started thinking about the rules and regulations we make as we run our business…rules that seem perfectly logical to us but totally illogical to our customers…rules that may even cause us to lose customers. I discussed this with several business colleagues and friends and every one of them had similar stories to tell, even one storeowner who realized he was guilty, too.

    5 Top Tips For Handling Telephone Job Interviews
    Telephone interviews are usually used as the first stage in the screening process. Although people sometimes get nervous about them, they're actually a chance for you to make a great first impression. Being offered a phone interview is a really good sign. It means the company is seriously considering you for the job. It also saves you the time and expense of travelling to a face-to-face screening interview. Telephone interviews are normally quite basic, without too many trick questions.Typically, a company will want to get to know you a little - get a feel for the personality behind the CV. They'll probably ask you a few questions about your CV, work experience, skills, background and why you want the job. It's easy to prepare for this type of q
    stood there and repeated “We don’t serve breakfast after 10:30.”

    What logic is there to selling a biscuit at 10:29 a.m. and deliberately not selling that item six minutes later, simply because that is the “rule”? What does McDonald’s do with left over sausage biscuits? Wouldn’t it be more profitable to sell them? Or is there some sort of sausage biscuit heaven in the sky they all must go to when the clock strikes 10:30?

    Now, McDonald’s is a much admired, sharp, successful organization, the largest fast food operation in the world. And McDonald’s, like all companies, must have policies to make its business run smoothly. And regulations must be set so employees know what the company expects of them. But does common sense go out the window? In this time of fierce competition and much talk of improving customer service, doesn’t judgment on a one-to-one basis have a place?

    After this experience, I started thinking about the rules and regulations we make as we run our business…rules that seem perfectly logical to us but totally illogical to our customers…rules that may even cause us to lose customers. I discussed this with several business colleagues and friends and every one of them had similar stories to tell, even one storeowner who realized he was guilty, too

    Road Rash Apparel and Leather Jackets
    Please stop emailing us We have been getting alot of email from other retailers that sell leather apparel complaining that we have way under priced our Leather Items. (Get over it already and STOP emailing us). We opened this business because of these other companies that have way over priced there leather apparel. If you think we are cheating you out of any businnes then lower your prices.We opened in 2005 and business has been GREAT! We have never had an unhappy customer. Our Customer service is probably the best on the internet. If you don't see what you are looking for, We can and will find it.About our Leather Good quality Leather Clothing always begins with the Leather itself. Your highest quality products will be made from large pieces of Leather that ha
    is there some sort of sausage biscuit heaven in the sky they all must go to when the clock strikes 10:30?

    Now, McDonald’s is a much admired, sharp, successful organization, the largest fast food operation in the world. And McDonald’s, like all companies, must have policies to make its business run smoothly. And regulations must be set so employees know what the company expects of them. But does common sense go out the window? In this time of fierce competition and much talk of improving customer service, doesn’t judgment on a one-to-one basis have a place?

    After this experience, I started thinking about the rules and regulations we make as we run our business…rules that seem perfectly logical to us but totally illogical to our customers…rules that may even cause us to lose customers. I discussed this with several business colleagues and friends and every one of them had similar stories to tell, even one storeowner who realized he was guilty, too

    Branding - More Than Just a Statement - A Memory Scar
    Conjure up in your mind broad rolling meadows with runs of cattle or stock of some type, all discriminate by virtue of a registered brand. That's a most common and accepted understanding of branding.You have just now used your mind to develop a picture that promises easy recall. You may not yet be aware but there's always a new secret marketing aid being developed and made available ... nearly every day of the week.I'd be one of many that could point out who the target group is for all of these hidden treasures and industrious salespeople. But if you're reading this, then take a bow and a large step forward! You are in fact the "demand" component of the supply that's being generated.Now what happens when you also join the ranks of the industrious? It doesn't take a whole deal o
    ations must be set so employees know what the company expects of them. But does common sense go out the window? In this time of fierce competition and much talk of improving customer service, doesn’t judgment on a one-to-one basis have a place?

    After this experience, I started thinking about the rules and regulations we make as we run our business…rules that seem perfectly logical to us but totally illogical to our customers…rules that may even cause us to lose customers. I discussed this with several business colleagues and friends and every one of them had similar stories to tell, even one storeowner who realized he was guilty, too

    Vested Business Brokers
    Hiring the expertise of a vested business broker is a good strategy, especially when doing business. If you are thinking of buying or selling your business, the foremost thought on your mind is, of course, how you will be able to optimize your sale or purchase. Getting the services of a reliable and knowledgeable vested business broker can make a huge difference.Vested business brokers act as the middlemen between buyers and sellers. They may have ready resources, such as a long list of clientele who are ready to make purchases or people who are itching to sell businesses or properties. Vested business brokers may also be in contact with a wider network that, in turn, can put you in touch with more possible buyers and sellers.Aside from these perks, the services of vested business bro
    we make as we run our business…rules that seem perfectly logical to us but totally illogical to our customers…rules that may even cause us to lose customers. I discussed this with several business colleagues and friends and every one of them had similar stories to tell, even one storeowner who realized he was guilty, too.

    Closing Time at the Cleaners
    Jeff, the owner of a men’s store, was going on a market trip Sunday and planned to pick up two suits from the cleaners on Saturday afternoon. Knowing the cleaners closed at 5:30, he left his business early in what he thought was time enough to get there. Well, slow moving traffic caused him to arrive at 5:40. The door was locked but he felt he was in luck as he saw the owner’s car in the driveway and could see someone moving in the back of the shop. Though he kept loudly knocking on the door and calling to the person inside, there was no response. Jeff made the market trip without those suits, vowing never to trade with that cleaners again.

    But this started Jeff thinking about his own store closing time and that he might also be guilty of the same rigid practice. Usually, he locked the doors exactly at the 6 PM closing, then went to the office to tally up. The salespeople left by the back door and he wasn’t far behind. So Jeff set a new “rule,” one more customer-friendly. The official store closing time would still be posted as 6 PM. But the door would not actually be locked until 6:15. He felt the additional 15 minutes of time this cost him was worth it.

    Contrast this cleaners story with one that Mike, the b

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.casualarticles.com/article/14341/casualarticles-Getting-Rid-of-the-Rulebook.html">Getting Rid of the Rulebook</a>

    BB link (for phorums):
    [url=http://www.casualarticles.com/article/14341/casualarticles-Getting-Rid-of-the-Rulebook.html]Getting Rid of the Rulebook[/url]

    Related Articles:

    Form is a Four Letter Word

    B2B Marketing Health and Elder Care Services

    How To Write a Resignation Letter

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com