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Casual Articles - Where Has The Service Gone?
The number one etiquette tip for interviews is writing a thank-you letter. This is not a tool commonly used by job seekers right now. If you are looking for an advantage and a way to stick out above the other job applicants then follow up your interview by showing appreciation and courtesy.The letter should be written and sent within 24 hours of your interview and sent to all people who either interviewed you or helped you out in the process. If it is not appropriate to send a letter to everyone who was involved with yo
Corporate restructuring – also known as downsizing or rightsizing – is something that many of us have faced in our career and might yet experience in the future (hopefully not…but you can never tell).I’ve been a victim of corporate restructuring twice in my career. Twice I was laid off and in the first case, the whole company actually closed down so it was actually more than just an organizational restructuring but the result was the same: I lost my job.I’ve also worked for a company that restructured regularly and
With companies cutting costs and reducing internal support structure within their organization, levels of customer service have reached an all time low (my personal opinion). Going above and beyond with all customer interaction is a critical success factor for every business and can help differentiate a company from their competition. We are all consumers and all have stories of good and bad customer service. The memories of bad service seem to blend together and the good service I have received always stands out in my mind. Companies who pay attention to customer experience, service and interaction opportunities foster a "passion for the customer" focus within their team and develop custo
Looking after a new employee during their first few weeks at work can mean the difference between their success and failure as employees as well as your success and failure as an employer, manager or supervisor.Proper orientation determines how fast the new employee can be productive and efficient in his or her new job while giving you a good opportunity to make your new employee an efficient part of your team.Below are 15 suggestions that will help you deal with your new employees during their first few weeks to he
With companies cutting costs and reducing internal support structure within their organization, levels of customer service have reached an all time low (my personal opinion). Going above and beyond with all customer interaction is a critical success factor for every business and can help differentiate a company from their competition. We are all consumers and all have stories of good and bad customer service. The memories of bad service seem to blend together and the good service I have received always stands out in my mind. Companies who pay attention to customer experience, service and interaction opportunities foster a "passion for the customer" focus within their team and develop custo
A comprehensive study of 2000 consumers who shopped and made purchases from Home Depot, Lowes and Menards Big Box stores in 2006 has just been completed by Minneapolis, Minnesota based building materials research firm Market Resource Associates, Inc. (MRA)Consumer respondents had to shop in at least 2 of the chains to qualify for participation and were not paid anything for their cooperation. The out-bound telephone protocol was administered to 56 markets within the 48 contiguous United States between July and October of
You don’t need any specific kind of experience to be a Mystery Shopper. However, before you take the plunge to become one, you should carefully introspect and evaluate your skills.Certain personal qualities are instrumental in becoming a good mystery shopper:Good communication skills both verbal and written. You need written skills to report your experiences in a comprehensible manner and verbal skills to carry on basic conversation with the employees of the businesses you visit. You should have
It is quite common for managers to have anxieties affecting their hiring decisions. If you want to quickly earn the interest and trust of every hiring manager you interview with, you must soften his or her fears. Best of all, you’ll increase the number of job offers once you learn to become sensitive to these fears and lead the manager to the conclusion that you are the best candidate for the job.1. Fear of new hire remorseYou’ve probably felt buyer’s remorse before. It’s an emotional experience whereby a person fee
Last week, I had an appointment to meet a potential vendor at a local, well-known restaurant. I arrived at 11:25am and the restaurant didn’t open until 11:30am. As I waited outside in the entryway, I noticed several employees walk right by the window and look at me. I figured they were probably not allowed to let customers into the restaurant prior to opening, no big deal. As 11:30am rolled around, I noticed the door begin to open. I greeted the hostess as she opened the door and said “Look, you have a line at the door already!” Instead of acknowledging my statement and welcoming me i
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