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Casual Articles - Your Management Policy - Does It Match Your Service Policy?
Your business, no matter how small, needs an effective accounting management system to sustain its day-to-day viability and establish its long-term financial goals. But when you are already multitas
What would she do if you sent her away fuming? Tell others about her experience.
Which story would you rather have her tell her friends?
Like everything else wh
Sometimes there are things in life that are very obvious. In the medical billing world, this isn't always the case. Many on the outside would automatically think that electronic billing of claims i
What you need to do is COORDINATE YOUR POLICIES. Overriding the very rules you put in place only makes your front line staff look bad. Either change the rules or stop changing them every time someone whines loud enough.
Now, I have no problem making the customer happy, but why have a policy you don't enforce? Would it not be better to drop the rules (since you don't enforce them anyway), and adopt a "make every customer happy" policy?
"But Rob," you say, "then everyone would take advantage of us!"
Not necessarily.
Yes, they may tell their friends about your fabulous return policy. But think about this: What happened when that complaining customer got what she wanted? She was happy. What do happy customers do? Tell others about their experience.
What would she do if you sent her away fuming? Tell others about her experience.
Which story would you rather have her tell her friends?
Like everything else wh
Forget the saying ‘the world is getting smaller’ – it has gotten smaller. Advances in transport and communications technology combined with the development of a world economy have resulted in people
What you need to do is COORDINATE YOUR POLICIES. Overriding the very rules you put in place only makes your front line staff look bad. Either change the rules or stop changing them every time someone whines loud enough.
Now, I have no problem making the customer happy, but why have a policy you don't enforce? Would it not be better to drop the rules (since you don't enforce them anyway), and adopt a "make every customer happy" policy?
"But Rob," you say, "then everyone would take advantage of us!"
Not necessarily.
Yes, they may tell their friends about your fabulous return policy. But think about this: What happened when that complaining customer got what she wanted? She was happy. What do happy customers do? Tell others about their experience.
What would she do if you sent her away fuming? Tell others about her experience.
Which story would you rather have her tell her friends?
Like everything else wh
The bursting of the dotcom bubble in the year 2001 was a defining moment in the global web industry. People believed that the web had been given far more significance than it merited, not withstandin
Now, I have no problem making the customer happy, but why have a policy you don't enforce? Would it not be better to drop the rules (since you don't enforce them anyway), and adopt a "make every customer happy" policy?
"But Rob," you say, "then everyone would take advantage of us!"
Not necessarily.
Yes, they may tell their friends about your fabulous return policy. But think about this: What happened when that complaining customer got what she wanted? She was happy. What do happy customers do? Tell others about their experience.
What would she do if you sent her away fuming? Tell others about her experience.
Which story would you rather have her tell her friends?
Like everything else wh
Procurement management can be defined as the independent monitoring or tracking of manufacturing processes to purchase order requirements. An implicit assumption of Economic Order Quantity (EOQ) anal
"But Rob," you say, "then everyone would take advantage of us!"
Not necessarily.
Yes, they may tell their friends about your fabulous return policy. But think about this: What happened when that complaining customer got what she wanted? She was happy. What do happy customers do? Tell others about their experience.
What would she do if you sent her away fuming? Tell others about her experience.
Which story would you rather have her tell her friends?
Like everything else wh
Laser cutting is a technology that uses a laser in cutting different kinds of materials, mostly metals such as carbon steel, aluminum, stainless steel and copper alloys. It is widely used in the meta
What would she do if you sent her away fuming? Tell others about her experience.
Which story would you rather have her tell her friends?
Like everything else when you are providing a service CONSISTENCY IS EVERYTHING. Everyone likes special treatment, unless it's not happening to them.
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