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Casual Articles - Effective Listening - For Delivering the Finest Customer Service
We are all creatures of habit, whether we like it or not. Even though our habits often keep us in our comfort zone instead of reaching our goals, habits per se are not necessarily bad. Without habits, we would have to make conscious decisions at every turn. Nothing would be automatic. We would have to think about everything from brushing our teeth and combing our hair to driving the car. Habits al
The3 categories of listeners- C.A.R
C= Competitive listeners. They are imp
If you are someone who is interested in the stock market, understands why the stocks of a company rise or fall, has the discipline to persevere in learning continuously, is trying to seek a way to improve yourself even after you have reached a peak, and if you have the integrity to put your client’s best interests in front of your own and not pay attention to how much money you may earn for each transa
However, when we talk of communication, we often think of how we express ourselves, and forget the importance of listening. The result is clear. Researches show us that although 50%-75% of our daily communication time is spent listening, but we listen at only a 25% efficiency level. In other word 75 % of our communication efforts are: misunderstood, misinterpreted, rejected, disliked, or distorted.
Many problems that arise in our interactions with customers can be attributed to poor listening skills. Listening is not same as hearing. Listening involves truly understanding the customer. “The single most important principle in the field of interpersonal relations is this: Seek first to understand, then to be understood. Most people listen, not with the intent to understand, but with the intent to reply”. Steven R. Covey
If listening means understanding your customers, how often do you make an effort to truly understand your customers? In my trainings I show participants a picture of 2 cars, and ask them to recommend me a car. Believe me; they have always suggested me a car, without asking me a single question. How can one recommend me a car, without any further clarification? How can you be sure that I am buying it, for my own use or not? How do you know why I want to buy it? Do you know how much I am willing to spend for a car?
The3 categories of listeners- C.A.R
C= Competitive listeners. They are imp
Some people have little difficulty attracting and maintaining higher paying clients. Others can't get to first base. Higher paying clients consume less time, exchange energy instead of zapping yours, have higher regards for your relationship, give more referrals, pay on time, and this in turn allows you to make higher profits.When asked how I recommend raising client’s fees, I answer hone
Many problems that arise in our interactions with customers can be attributed to poor listening skills. Listening is not same as hearing. Listening involves truly understanding the customer. “The single most important principle in the field of interpersonal relations is this: Seek first to understand, then to be understood. Most people listen, not with the intent to understand, but with the intent to reply”. Steven R. Covey
If listening means understanding your customers, how often do you make an effort to truly understand your customers? In my trainings I show participants a picture of 2 cars, and ask them to recommend me a car. Believe me; they have always suggested me a car, without asking me a single question. How can one recommend me a car, without any further clarification? How can you be sure that I am buying it, for my own use or not? How do you know why I want to buy it? Do you know how much I am willing to spend for a car?
The3 categories of listeners- C.A.R
C= Competitive listeners. They are imp
Attendance Recording System allows the companies to manage, monitor and produce reports of employee’s attendance. This system fits easily into the business structure and gives you greater control over your staff. It is mainly used by companies which have more than hundreds or thousands of employees. They are used in areas such as healthcare, financial services, transportation or distribution, retail ma
If listening means understanding your customers, how often do you make an effort to truly understand your customers? In my trainings I show participants a picture of 2 cars, and ask them to recommend me a car. Believe me; they have always suggested me a car, without asking me a single question. How can one recommend me a car, without any further clarification? How can you be sure that I am buying it, for my own use or not? How do you know why I want to buy it? Do you know how much I am willing to spend for a car?
The3 categories of listeners- C.A.R
C= Competitive listeners. They are imp
Online paid surveys are being overestimated and they sound too promising at times to be believed. It is never a facile task and not always a means of earning easy money as the ads might have convinced you. You might get loads of offers that promise you to make you rich instantly. The safe way to make money completing surveys online is to select them after a thorough initial screening. For a foolproof p
If listening means understanding your customers, how often do you make an effort to truly understand your customers? In my trainings I show participants a picture of 2 cars, and ask them to recommend me a car. Believe me; they have always suggested me a car, without asking me a single question. How can one recommend me a car, without any further clarification? How can you be sure that I am buying it, for my own use or not? How do you know why I want to buy it? Do you know how much I am willing to spend for a car?
The3 categories of listeners- C.A.R
C= Competitive listeners. They are imp
While opportunities for teaching abroad abound, there are far more of them for individuals who have been certified through specific teaching programs. Most of the opportunities are available for those qualified to teach linguistics, communications, and cultural skills.Native English speakers who would like to start teaching abroad can increase their chances of finding jobs by completing the TEF
The3 categories of listeners- C.A.R
C= Competitive listeners. They are impatient to express themselves. When the customer is talking, they plan what to say. They cut customers off or finish their sentences because they think they know what the customer is going to say. If you are planning what to say, before the customer has finished talking, can you properly understand him?
A= Attentive listeners. They make no effort to clarify or understand the customer. They pretend to be listening. Even if the customer speaks too fast or uses words they don’t understand, they let it go.
R= Reflective/Active listeners. They make every effort to understand the customer. They get involved in the conversation, ask questions and repeat back.
Develop Your Listening Skills: M.A.R.S
To understand, be able to help and better serve your customers, you have to be a "R" category listener.The first step is you have to want to listen to the customer, and understand him. No one can help you, and nothing can assist you, unless you voluntarily choose to understand the customer. Remember the acronym M.A.R.S. for improving your listening skills.
M= Make a show. Show him that you are listening. It means use of appropriate body language, or making encouraging noises.
A= Ask the customer. Question him until you fully understand him.
R= Repeat- This
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