Microsoft Great Plains Technical Support : Typical Questions and Answers
Technical support offered by MBS depends on the region. For North America (NA), support is available to both partners and customers who availed of the support plan. In Asia Pacific (AP), Europe, Middle East, and Africa (EMEA) though, support is only available to partners.Unfortunately, not every customer in North America can avail of support from their vendor. Some who opted not to renew their annual enhancement plans are orphaned from their vendors and do not receive free upgrades. If they need immediate support, they can contact the MBS Support Team directly but they are charged a higher premium. In this case, it is best to get support from partners such as Alba Spectrum Technologies or the like instead of directly from MBS.Below are some questions and answers that the MBS Support Team (Asia and EMEA) receive:Q1. Will Microsoft Great Plains run on operating systems other than Microsoft Windows?A1. Microsoft Great Plains was first developed to support both Microsoft and Mac operating systems. However, later versions of Great Plains do not support Mac specially when Microsoft acquired the company (Great Plains Software).Q2. What database platforms are supported by Microsoft Great Plains?A2. Version 8 and above of Microsoft Great Plains supports only SQL Server and MSDE. Versions lower than 8 support SQL Server, MSDE (version 7.5), Ctree (for Great Plains Standard), and Pervasive SQL (formerly Btrieve).Q3.